Dominque Copeland
Charlotte,NC
Overview
5
5
years of professional experience
1
1
Certification
Work History
Personal Caregiver
Visiting Angels Home Care
Charlotte, NC
03.2023 - Current
- Provided personal care and companionship to elderly clients in their homes.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
- Helped clients maintain a safe environment by adhering to safety procedures and protocols.
- Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.
Customer Service Representative
Wells Fargo
Charlotte, NC
01.2022 - 03.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Help manage accounts, file disputes and claims
Cashier
Buy Buy Baby
Concord, NC
05.2021 - 01.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
Warehouse Associate
Amazon
Concord, NC
07.2020 - 05.2021
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
Education
CNA
Blooming Heart School of Health
Charlotte, NC12.2024
High School Diploma -
Zebulon B Vance
Charlotte, NC06.2019
Skills
- Compassionate Client Care
- Communcation Skills
- Problem-Solving skills
- Customer Service
- Behavior redirection
Certification
CNA certification
Timeline
Personal Caregiver
Visiting Angels Home Care
03.2023 - Current
Customer Service Representative
Wells Fargo
01.2022 - 03.2023
Cashier
Buy Buy Baby
05.2021 - 01.2022
Warehouse Associate
Amazon
07.2020 - 05.2021
High School Diploma -
Zebulon B Vance
CNA
Blooming Heart School of Health