Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dominque Copeland

Charlotte,NC

Overview

5
5
years of professional experience
1
1
Certification

Work History

Personal Caregiver

Visiting Angels Home Care
Charlotte, NC
03.2023 - Current
  • Provided personal care and companionship to elderly clients in their homes.
  • Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and transferring.
  • Helped clients maintain a safe environment by adhering to safety procedures and protocols.
  • Performed light housekeeping duties such as changing bed linens, washing dishes, vacuuming floors.

Customer Service Representative

Wells Fargo
Charlotte, NC
01.2022 - 03.2023
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Help manage accounts, file disputes and claims

Cashier

Buy Buy Baby
Concord, NC
05.2021 - 01.2022
  • Greeted customers and answered any questions they had about the store's products and services.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Processed returns and exchanges of merchandise in accordance with store policies.

Warehouse Associate

Amazon
Concord, NC
07.2020 - 05.2021
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Packed and labeled merchandise to prepare for loading and shipment to customers.
  • Communicated effectively with team members on matters related to work assignments.

Education

CNA

Blooming Heart School of Health
Charlotte, NC
12.2024

High School Diploma -

Zebulon B Vance
Charlotte, NC
06.2019

Skills

  • Compassionate Client Care
  • Communcation Skills
  • Problem-Solving skills
  • Customer Service
  • Behavior redirection

Certification

CNA certification

Timeline

Personal Caregiver

Visiting Angels Home Care
03.2023 - Current

Customer Service Representative

Wells Fargo
01.2022 - 03.2023

Cashier

Buy Buy Baby
05.2021 - 01.2022

Warehouse Associate

Amazon
07.2020 - 05.2021

High School Diploma -

Zebulon B Vance

CNA

Blooming Heart School of Health
Dominque Copeland