DOMITILA Ruiz
Long Grove,IL
Summary
I pride myself my interpersonal, leadership, and teamwork skills to help your company and myself grow. Customer service to me is very important for a business and also treating the clients great with whatever they need assistance in being able to help the client figure out what is best for them. Teambuilding is also very important to me having a strong team at work also helps give clients the best environment.
Overview
18
18
years of professional experience
Work History
General Manager
T.R. Scapes Landscaping,
Long Grove, IL
09.2006 - 09.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Oversaw product development initiatives from concept through completion stages.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Supervised employees through planning, assignments, and direction.
- Recruited, trained and empowered employees to achieve key performance indicators.
Education
Associate of Arts -
William Rainey Harper College
Palatine, IL11-2026
High School Diploma -
Wheeling High School
Wheeling, IL10-1998
Skills
- Customer Relationship Management
- Client Engagement
- Appointment Coordination
- Call Control
- Relationship Building
- Customer Retention
- Complaint Handling
- Contract Negotiation
- Team Collaboration
Timeline
General Manager
T.R. Scapes Landscaping,
09.2006 - 09.2024
Associate of Arts -
William Rainey Harper College
High School Diploma -
Wheeling High School