Domnic Munga
Barista
Nairobi
Summary
Friendly Barista with great people skills and sales experience. Dedicated to creating personalized customer experiences while offering expertise in coffee production, and preparation. Strong knowledge of roasting and brewing, with enthusiasm for promoting sustainable and fair-trade coffee. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Barista
HRRI CAFE
DOHA
04.2020 - Current
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Complied with standards for merchandising, stocking and storing product.
- Prepared eye-catching, creative latte art to please customers.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Controlled line and crowd with quick, efficient service.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Cleaned counters, machines, utensils and seating areas daily.
- Trained new employees, sharing knowledge and expertise of coffees, teas and merchandise.
Education
High School Diploma -
ST. Christopher High School
Nairobi 08.2010 - 05.2013
Skills
Smoothie making
Food preparation and safety
Coffee machinery
Ordering procedures
Beverage preparation
Menu memorization
Exceptional customer service
Foam art
Point of sale operation
Soft selling
Friendly and outgoing
Adaptive and creative
New hire training
Cash Handling
Opening and closing duties
Timeline
Barista
HRRI CAFE
04.2020 - Current
High School Diploma -
ST. Christopher High School
08.2010 - 05.2013