Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominic Reynolds

Irving,TX

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Bank of America
Fort Worth, TX
11.2021 - 04.2024
  • Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
  • Provided excellent customer service by responding promptly to requests or inquiries.
  • Explained banking procedures and regulations to customers accurately.

Customer Service Representative II

Loandepot
Irving, TX
06.2020 - 11.2021
  • Assisted customers in completing online applications for mortgage loans.
  • Provided guidance on loan products and services to prospective borrowers.
  • Confirmed on-time mortgage payments as per signed agreements, reviewing records monthly to reduce past-due accounts.

Customer Servie Representative II

Aetna
Arlington, TX
07.2019 - 03.2020
  • Greeted customers and responded to inquiries in a timely manner.
  • Established positive relationships with customers through effective communication techniques.
  • Answered questions and resolved concerns for customer support.

Emergency Dispatch Operator

ADT Security
Irving, TX
04.2017 - 06.2019
  • Utilized a computer aided dispatch system to enter data accurately into the database.
  • Prioritized incoming calls based on severity of situation.
  • Gathered information from callers quickly and accurately using active listening skills.

Customer Service Representative

Inman's Auto Rescue
Lewisville, TX
02.2015 - 04.2017
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered customer inquiries and provided accurate information regarding products and services.

Customer Service Representative

AT&T
Farmers Branch, TX
01.2014 - 02.2015
  • Provided exceptional customer service to ensure customer satisfaction.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Resolved customer complaints promptly and efficiently.

Education

High School Diploma -

Benton Harbor High School
Benton Harbor, MI
01-2009

Skills

  • Data Entry
  • Information Security
  • Appointment Scheduling
  • Scheduling
  • Call Management
  • Complaint resolution

Timeline

Customer Service Representative

Bank of America
11.2021 - 04.2024

Customer Service Representative II

Loandepot
06.2020 - 11.2021

Customer Servie Representative II

Aetna
07.2019 - 03.2020

Emergency Dispatch Operator

ADT Security
04.2017 - 06.2019

Customer Service Representative

Inman's Auto Rescue
02.2015 - 04.2017

Customer Service Representative

AT&T
01.2014 - 02.2015

High School Diploma -

Benton Harbor High School
Dominic Reynolds