Results-driven Director of Medical Records with a proven track record in streamlining documentation workflows and ensuring HIPAA compliance. Expertise in records management and quality control enhances operational efficiency.
Overview
12
12
years of professional experience
Work History
Director of Medical Records
St. John Neumann Rehabilitation Center
03.2024 - Current
Collaborated with healthcare teams to streamline documentation workflows, enhancing efficiency across departments.
Trained staff on best practices for maintaining confidentiality and security of sensitive patient information.
Audited medical records regularly to ensure adherence to regulatory standards and improve quality control measures.
Developed and implemented standardized procedures for medical record retrieval and documentation processes.
Certified Nursing Assistant
St. John Neumann Rehabilitation Center
11.2017 - Current
Assisted patients with daily living activities, promoting independence and comfort.
Monitored vital signs and reported changes to nursing staff for timely interventions.
Maintained cleanliness and organization of patient rooms to ensure a safe environment.
Receptionist
St. John Neumann Rehabilitation
05.2022 - 03.2024
Greeted and assisted patients, ensuring a welcoming environment and addressing inquiries promptly.
Managed incoming calls, directing them to appropriate departments efficiently.
Kept reception area clean and neat to give visitors positive first impression.
Resolved customer problems and complaints.
Coordinated communication between medical staff and patients, facilitating seamless information flow.
Certified Nursing Assistant
Greenleaf Nursing Home
05.2014 - 12.2017
Collaborated with healthcare team to develop personalized care plans for patients.
Educated patients and families on post-care instructions, enhancing recovery understanding.
Trained new staff on protocols and best practices for patient care delivery.
Implemented infection control procedures, reducing the risk of hospital-acquired infections.
Director of Medical Records at Laurel Manor Nursing Home & Rehabilitation CenterDirector of Medical Records at Laurel Manor Nursing Home & Rehabilitation Center