Domonique Lever
Detroit
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
12
12
years of professional experience
Work History
Cake Decorator
Holiday Market
11.2023 - 07.2024
- Developed a loyal clientele through exceptional customer service and high-quality cake decorations.
- Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Replenished bakery items in display cases.
- Prepared frostings and other toppings for cakes and pastries.
Work From Home Agent
Nintendo Fcr
10.2021 - 01.2022
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Managed high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Adhered to company guidelines for quality assurance purposes, ensuring professionalism throughout all communications with clients.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Met customer call guidelines for service levels, handle time and productivity.
Mail Carrier
USPS
09.2020 - 03.2021
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
Deli Associate
Walmart
08.2012 - 08.2020
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Greeted customers at counter to fulfill requests and answer questions.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
Education
Associate In General Studies - General Studies
Henry Ford College
Dearborn, MI05.2026
Skills
- Cake decoration
- Food handling safety
- Precise Hand-eye coordination
- Custom cake consultations
- Strong communication skills
- Time management
- Attention to detail
- Dependable and responsible
Timeline
Cake Decorator
Holiday Market
11.2023 - 07.2024
Work From Home Agent
Nintendo Fcr
10.2021 - 01.2022
Mail Carrier
USPS
09.2020 - 03.2021
Deli Associate
Walmart
08.2012 - 08.2020
Associate In General Studies - General Studies
Henry Ford College
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