Domonique Razzano

Topeka,KS

Summary

Passionate Animal Behavior and Health graduate (Unity Environmental University) combining a strong scientific foundation with a diverse background in healthcare and public service. Holds proven expertise in behavior analysis and enrichment design, alongside professional experience as a CNA and Restorative Aide. Adept at patient care, mobility therapy, and strict compliance protocols, paired with 16 years of elite public communication and time management skills. Ready to bring a rigorous work ethic, clinical care mindset, and exceptional communication to an entry-level in a behavior and health role.

Overview

years of professional experience

Work History

Server

Prairie Band Casino and Resort

Mayetta, KS

08.2022 - Current

Provided exceptional customer service in fast-paced restaurant environment.
Prepared and served alcoholic and non-alcoholic beverages according to established recipes.
Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
Assisted in training new staff on menu items and service protocols.
Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
Managed cash register operations, processing payments accurately and efficiently.
Handled customer inquiries and resolved issues to enhance dining experience.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Upheld strict regulations for safe alcohol service and food safety.

Server Bartender

Jose Peppers

Topeka

08.2010 - Current

Provided exceptional customer service in fast-paced restaurant environment.
Prepared and served alcoholic and non-alcoholic beverages according to established recipes.
Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
Assisted in training new staff on menu items and service protocols.
Collaborated with kitchen staff to ensure timely delivery of food orders to customers.
Managed cash register operations, processing payments accurately and efficiently.
Handled customer inquiries and resolved issues to enhance dining experience.
Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Verified drinking age requirements of customers by carefully reviewing photo identification.
Upheld strict regulations for safe alcohol service and food safety.

Cna Restorative Aide

Rossiville Manor

Rossville Ks

08.2008 - 08.2010

Provided compassionate care to residents, ensuring comfort and well-being.
Assisted nursing staff with daily patient assessments and vital sign monitoring.
Maintained accurate documentation of patient records and care plans.
Implemented infection control measures to promote a safe environment.
Trained new staff on best practices for resident care and safety protocols.
Coordinated with multidisciplinary teams to optimize patient outcomes and satisfaction.
Developed individualized care strategies based on patient needs and preferences.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.

Education

Bachelor of Science - Animal Behavior And Health

Unity Environmental University

New Gloucester, ME

06-2026

Skills

SKILLS & COMPETENCIES:

Animal Care & Science: Animal Behavior Analysis, Health & Welfare Assessment, Enrichment Design, Biosafety & Sanitation Protocols, Dietary Monitoring, Data Logging & Record-KeepingGuest Relations & Public Speaking

Customer Service Excellence, Public Speaking & Education, Guest Engagement, Conflict Resolution, Crowd Management, Cultural CompetencyOperations & Safety Situational Awareness, Emergency Response, Time Management & Multi-Tasking, Team Collaboration, High-Stress Problem Solving

PROFESSIONAL EXPERIENCE:

Hospitality & Service Specialist Various Establishments 2010 – Present Guest Engagement & Education: Utilized 16 years of advanced customer service to engage diverse audiences, answer complex questions, and deliver memorable guest experiences

Time Management & Multi-Tasking: Managed fast-paced, high-volume environments, balancing strict operational timelines with immediate guest needs

Safety & Crisis Management: Maintained sharp situational awareness to identify potential hazards, de-escalate intense situations, and manage crowds safelyTeam Collaboration: Partnered with cross-functional teams to ensure seamless daily operations and maintain strict safety and sanitation standards

Patient care
HIPAA compliance
Reliable team player
Direct patient care
Collecting vital signs

Bathing assistance
Alzheimer's and dementia care
Dressing assistance
Behavioral support
Transfer techniques
Ambulation assistance
Continuing education
Stroke rehabilitation
Positioning techniques
Toileting assistance
Range of motion exercises
Care planning

Timeline