Domonique Scott

Entry-Level Phlebotomist With Medical Terminology & Customer Service Experience

New Orleans,LA

Summary

Reliable and compassionate phlebotomist with hands-on experience in specimen collection, venipuncture, and patient care, complemented by a strong foundation in medical terminology. Known for delivering exceptional customer service, adhering to aseptic techniques, and maintaining HIPAA compliance in all patient interactions. Reliable and collaborative team player, committed to improving patient outcomes and providing accurate, efficient laboratory services in fast-paced environments.

Overview

2025

years of professional experience

Work History

Key Holder

Simply 10

Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Streamlined opening and closing procedures as integral member of store staff.
Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.

Volunteer Phlebotomist

St. Bernard Parish Community Health Center

03.2024 - 10.2024

Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy, patient comfort, and maintaining strict aseptic techniques.
Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Adhered to HIPAA standards and maintained patient confidentiality in all interactions
Achieved a 95% patient satisfaction rate based on feedback, improving overall patient care and comfort.

Phlebotomist

Louisiana Medical Associates

12.2021 - 02.2023

Conducted blood draws and specimen collections, prioritizing patient comfort and safety.
Maintained accurate documentation of patient information using laboratory systems.
Managed lab supplies and inventory, notifying management when reordering was necessary.
Received positive customer feedback, with 90% of patients rating their experience as “excellent” due to clear communication and professional service.

Education

Diploma - Phlebotomy

Saint Agatha Career School , New Orleans, LA

11.2021

Gained hands-on experience in venipuncture, finger-stick blood collection, and performing various lab tests.
Developed a strong understanding of medical terms and abbreviations to accurately document patient information and test results.
Trained to interact professionally and compassionately with patients, ensuring comfort during procedures and maintaining high levels of customer satisfaction.
Gained knowledge in laboratory safety, quality control procedures, and maintaining accurate records to ensure the best standards of care.

Skills

Venipuncture & Specimen Collection

Timeline

Volunteer Phlebotomist - St. Bernard Parish Community Health Center

03.2024 - 10.2024

Phlebotomist - Louisiana Medical Associates

12.2021 - 02.2023

Key Holder - Simply 10

Saint Agatha Career School - Diploma, Phlebotomy