Domonique Scott
Entry-Level Phlebotomist With Medical Terminology & Customer Service Experience
New Orleans,LA
Summary
Reliable and compassionate phlebotomist with hands-on experience in specimen collection, venipuncture, and patient care, complemented by a strong foundation in medical terminology. Known for delivering exceptional customer service, adhering to aseptic techniques, and maintaining HIPAA compliance in all patient interactions. Reliable and collaborative team player, committed to improving patient outcomes and providing accurate, efficient laboratory services in fast-paced environments.
Overview
2025
2025
years of professional experience
Work History
Key Holder
Simply 10
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Streamlined opening and closing procedures as integral member of store staff.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Volunteer Phlebotomist
St. Bernard Parish Community Health Center
03.2024 - 10.2024
- Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy, patient comfort, and maintaining strict aseptic techniques.
- Provided support to laboratory staff, facilitating prompt analysis of collected samples for expedited results delivery.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Adhered to HIPAA standards and maintained patient confidentiality in all interactions
- Achieved a 95% patient satisfaction rate based on feedback, improving overall patient care and comfort.
Phlebotomist
Louisiana Medical Associates
12.2021 - 02.2023
- Conducted blood draws and specimen collections, prioritizing patient comfort and safety.
- Maintained accurate documentation of patient information using laboratory systems.
- Managed lab supplies and inventory, notifying management when reordering was necessary.
- Received positive customer feedback, with 90% of patients rating their experience as “excellent” due to clear communication and professional service.
Education
Diploma - Phlebotomy
11.2021
- Gained hands-on experience in venipuncture, finger-stick blood collection, and performing various lab tests.
- Developed a strong understanding of medical terms and abbreviations to accurately document patient information and test results.
- Trained to interact professionally and compassionately with patients, ensuring comfort during procedures and maintaining high levels of customer satisfaction.
- Gained knowledge in laboratory safety, quality control procedures, and maintaining accurate records to ensure the best standards of care.
Skills
Venipuncture & Specimen Collection
Patient Care & Comfort
Medical Terminology
Quality Assurance & Safety Protocols
Customer Service & Communication
Laboratory Information Systems (LIS)
HIPAA Compliance & Patient Confidentiality
Team Collaboration & Support
Training & Mentoring New Staff
Basic Computer & Tablet Skills
Administrative Skills
Time Management
Timeline
Volunteer Phlebotomist - St. Bernard Parish Community Health Center
03.2024 - 10.2024
Phlebotomist - Louisiana Medical Associates
12.2021 - 02.2023
Key Holder - Simply 10
Saint Agatha Career School - Diploma, Phlebotomy