- Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
- Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Hi, I’m
DoMonique Spivey
Birmingham,AL
Summary
Overview
18
years of professional experience
1
Certification
Work History
TSA-BHM AirportBirmingham, Al
Transportation Security Officer
08.2019 - Current
Job overview
- Provide quality security to the flying public
- Protecting the public, airport staff, security, and passengers from possible threats that may exist.
- Guarded restricted areas to prevent unauthorized entry.
- Documented incidents involving passengers in accordance with agency protocols.
- Performed security screenings of passengers and their carry-on items to detect prohibited items.
- Participated in regular drills designed to test preparedness levels for potential threats.
- Monitored passenger traffic flow at checkpoints to ensure safe and efficient boarding process.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Watched each individual to assess demeanor and look for suspicious behavior.
- Assisted travelers with questions regarding airport security regulations and procedures.
- Inspected baggage for explosives or other hazardous materials using advanced equipment.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose during operations.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Communicated effectively with team members while performing duties under pressure.
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Completed thorough zone searches to check for physical tampering and restricted items.
- Operated controls on explosive detection system to manipulate and clear images.
- Assisted in training new Transportation Security Officers on proper screening techniques.
- Assisted passengers with disabilities in walking through screening checkpoints.
- Upheld strong customer service standards while completing screenings.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Adhered to established operational guidelines and procedures for conducting searches.
- Manually searched carry-on or checked baggage containing suspect items such as weapons or liquids exceeding volume limits.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Hertz CorporationBirmingham, AL
Flex Representative
05.2018 - 07.2018
Job overview
- Provide quality customer service to all guests during rental car transactions.
- Cleaning and transporting cars to customers for pickups and returns.
- Adhered to all safety regulations in the store environment.
- Provided customer service by answering product and service related questions.
- Participated in training sessions designed to improve overall job performance.
- Answered phone calls and directed them to appropriate personnel.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Built relationships, earning client trust through listening to drive sales.
- Processed customer orders and collected payment information.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Assisted customers with order placement, returns, exchanges, and refunds.
Top That Grill llBirmingham, AL
Cashier
02.2017 - 04.2018
Job overview
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Prepped food or ingredients for food items sold.
- Checked personal identifications during alcohol sales.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Trained new team members in cash register operation, stock procedures, and customer services.
Pilot_Flying JBirmingham, AL
Lead Cashier
03.2016 - 01.2017
Job overview
- Maintained current knowledge of store promotions to highlight sales to customers.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Answered phone calls to assist customers with questions and orders.
- Prepare pizza, and other food items needed
- Prepared cash deposits and balanced store safe for opening and closing of business.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Completed day-to-day duties accurately and efficiently.
SodexoHomewood, AL
Lead Food Worker
02.2015 - 02.2016
Job overview
- Greeted customers in a friendly manner while taking their orders.
- Provided excellent customer service by responding promptly to inquiries from guests or staff members.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Disposed of waste materials properly according to sanitation guidelines.
- Portioned out food items onto plates for customers' orders.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Rotated inventory to reduce waste and optimize freshness.
- Filled and served various beverages for customers.
- Checked expiration dates on all food products before serving them.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Carried out opening, closing duties such as setting up, breaking down counters or stations.
- Handle money/Balance cash drawers
- Complied with company service standards and adhered to inventory and cash control procedures.
- Assist with training hires and any team member in need to help
Panera BreadVestavia Hills, AL
Cashier/Associate Trainer
09.2013 - 02.2015
Job overview
- Greeted customers and answered any questions they had about the store's products and services.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Accepted cash and credit card payments, issued receipts and provided change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Discounted purchases by scanning and redeeming coupons.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Identified discrepancies between actual count and register balance; made corrections accordingly.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Issued receipts, refunds, credits or change due to customers.
- Built and maintained productive relationships with employees.
- Helped with purchases and signed customers up for rewards program.
- Ensured compliance with all safety regulations within the store environment.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Maintained schedule of class assignments to meet deadlines.
Circle K-Gardendale
Customer Service Rep.
04.2014 - 07.2014
Job overview
- Greet customers/Take customer orders
- Handle money
- Organize and clean store
- Maintained receipts, records, and withdrawals
- Checked materials and supplies and reported when stock was low.
CCE(Carla's Creations Etc.)Atlanta, GA
Office Clerk
10.2011 - 08.2013
Job overview
- Answered phone calls and welcomed visitors to office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Participated in team meetings to discuss progress on projects or new initiatives.
- Kept office records organized and supplies well-stocked for optimal team performance.
- Proofread and corrected correspondence and reports for error-free documentation.
- Delivered messages and ran errands.
- Contacted customers regarding account updates and potential problems.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
Atlanta Zoo
Food and Beverage Cashier
03.2011 - 10.2011
Job overview
- Processed customers' bills
- Handled cash and credit transactions
- Maintained receipts, records, and withdrawals
- Checked materials and supplies and reported when stock was low
- Additional responsibilities related to leadership, staff development and supervision as necessary.
Sydney's Pampered Peach - Atlanta, GA
Teacher
10.2010 - 01.2011
Job overview
- Supported, and promoted child safety, health, and development
- Assisted in planning and conducting monthly parent training, team building strategies
- Maintained clean classroom equipment and space
- Ensured proper equipment and supply inventory maintenance
- Maintained open, friendly, and cooperative relationship with child’s family
- Attended educational workshops, designated training workshops or seminars
- Additional responsibilities related to leadership, staff development and supervision as necessary.
TeletechFairfield, AL
Technical Customer Service Representative
03.2006 - 02.2009
Job overview
- Completed 4 weeks of intense training.
- Handled mid-high level technical Verizon DSL account questions.
- Handled mid-high level technical conversion from analog to digital box questions.
- Delivered GREAT customer service skills (good telephone voice, polite, patient, and knowledgeable).
- Met all goals and deadline.
Education
Spain Park High SchoolHoover, AL
High School Diploma
05-2005
University Overview
Skills
- Hazardous Items Understanding
- Integrity and Honesty
- Emergency Preparedness
- Customer Relations Skills
- Customer Service and Assistance
- Incident Reporting
- Passport Checks
Messages
Messages
404-502-1511
Behavioral Attributes
Behavioral Attributes
- Ambitious
- Honest
- Dependable
- Independent
- Hard-Working
- Self Motivated
- Great Personality and Attitude
- Fast learner that is willing to tackle what needs to be done in order to complete the job successfully and above average
- Able to interact very well with various types of people
- Problem Solver
- Committed to excellence and high standards for personal performance
- Known for consistently giving 110% to every assignment
Languages
English
Full Professional
Accomplishments
Accomplishments
- Birds Eye Award
- Safety Officer Award
- Subject Matter Expert Award
Certification
- Hazmat Certified since September 2019
References
References
References available upon request.Timeline
Transportation Security Officer
TSA-BHM Airport
08.2019 - Current
Flex Representative
Hertz Corporation
05.2018 - 07.2018
Cashier
Top That Grill ll
02.2017 - 04.2018
Lead Cashier
Pilot_Flying J
03.2016 - 01.2017
Lead Food Worker
Sodexo
02.2015 - 02.2016
Customer Service Rep.
Circle K-Gardendale
04.2014 - 07.2014
Cashier/Associate Trainer
Panera Bread
09.2013 - 02.2015
Office Clerk
CCE(Carla's Creations Etc.)
10.2011 - 08.2013
Food and Beverage Cashier
Atlanta Zoo
03.2011 - 10.2011
Teacher
Sydney's Pampered Peach - Atlanta, GA
10.2010 - 01.2011
Technical Customer Service Representative
Teletech
03.2006 - 02.2009
Spain Park High School
High School Diploma