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Dynamic IT Technical Support Specialist with a proven track record at Crossroads YMCA, enhancing system reliability through advanced troubleshooting and proactive maintenance. Expert in hardware installation and end-user training, I successfully reduced support tickets by streamlining processes, while fostering a culture of technical proficiency and customer success.

Owner of Computer Wizard Systems, LLC since 2004.
Computer / IT Specialist with experience in Forensic Services. Forensic analysis of computers, cellular phones, and related storage devices using a variety of forensic software products, on-site forensic imaging and data captures of computers, cellular and related media.
Previous Certifications: Microsoft Certified Professional

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Detail-oriented [Job Title] with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical, complex issues with ease and patience. Delivers Tier 2 and 3 support knowledge. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience. Astute [Job Title] with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.

Adept at enhancing system efficiency and reducing downtime, I excelled as an IT Technical Support Specialist at Westpac Bank (PNG) LTD, where I streamlined IT processes and trained users, boosting productivity. Skilled in hardware installation and customer service, I quickly resolve technical issues, evidenced by a significant improvement in support ticket resolution rates.
Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.

Experienced with troubleshooting technical problems to ensure seamless IT operations. Utilizes diagnostic tools and customer service skills to resolve issues promptly. Knowledge of network configurations and software installations, ensuring optimized system performance.

Leila Liggins

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IT Technical Support Specialist

Retail Sales Associate

Loader and Unloader

Data Entry Clerk

Sales Associate

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IT Technical Support Specialist

Retail Sales Associate

Sales Associate

Associate of Science -

Loader and Unloader

Data Entry Clerk

High School Diploma -

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