Summary
Overview
Work History
Education
Skills
Timeline
Generic

Domonique Wilkins

Sharon Hill

Summary

Detail-oriented healthcare operations and data accuracy specialist with 5+ years of experience in enrollment processing, eligibility verification, error resolution, and documentation review across payer and provider environments. Skilled in analyzing data discrepancies, researching root causes, reconciling records, and communicating internal teams to ensure timely and accurate processing. Proven ability to work independently, identify trends, support process improvements, and manage complex workloads in fast-paced remote settings.

Overview

8
8
years of professional experience

Work History

Enroll/Eligibility Representative

UnitedHealthcare
04.2023 - Current
  • Review, update, and audit enrollment records to ensure accuracy across multiple systems.
  • Research discrepancies by comparing error reports, system data, and raw files.
  • Resolve escalated eligibility issues and maintain membership accuracy.
  • Identify error trends and support quality improvement efforts.
  • Remote

Intake Specialist

Cohere Health
01.2020 - 04.2023
  • Processed prior authorizations with precise data entry and verification.
  • Performed outreach via phone/email/fax to reconcile missing documents.
  • Resolved system discrepancies and supported multiple operational queues.
  • Remote

Documentation Specialist

JP Morgan Chase
02.2018 - 04.2019
  • Reviewed loan documents for accuracy and fraud prevention.
  • Managed 50+ dealership calls daily to reconcile documentation.
  • Contributed to improvements reducing recurring document errors.

Education

High School Diploma -

Academy Park High School
01.2004

Skills

  • Data Integrity & Error Resolution
  • Eligibility & Enrollment Processing (EDI workflows)
  • Record Auditing & Reconciliation
  • Trend Identification & Root Cause Analysis
  • Microsoft Excel, Word, Outlook
  • Cross-Functional Communication
  • HIPAA Compliance & Remote Operations

Timeline

Enroll/Eligibility Representative

UnitedHealthcare
04.2023 - Current

Intake Specialist

Cohere Health
01.2020 - 04.2023

Documentation Specialist

JP Morgan Chase
02.2018 - 04.2019

High School Diploma -

Academy Park High School