Domuial Robinson
Baltimore,MD
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
24
24
years of professional experience
1
1
Certification
Work History
General Manager
And Pizza
Washington, DC
09.2022 - 05.2024
- Overseeing and conducting inventory control, cashier management and staff supervision.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Sales Manager
The Restaurant Store
Baltimore, MD
06.2016 - 08.2022
- Investigate negative number reports and complete daily sales adjustments
- Complete all CRM reports in store and online warehouse
- Communicate effectively with merchandising team in order to increase sales through effective merchandising and inventory levels
- Manage the Sale and marketing processes of inventory within the store
- Develop and train team Customers relationships, sales goals and areas of store operations
- Manage customer situations and sales issues.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
General Manager (GM)
Potbelly Sandwich works
05.2010 - 06.2016
- Effectively handled customer complaints
- Maintained critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation
- Trained, coached and developed Potbelly associates and shift leaders
- Effectively drove neighborhood shop marketing and promotions to maximize sale potential, including sourcing and blitzing outside of shop for recruiting and marketing purposes.
Club/Bar Manager
HDV Baltimore
06.2009 - 03.2010
- Oversaw all club promotions
- Coordinated VIP guest requests
- Responsible for inventory and controls
- Performed employee evaluations and appraisals for 25-30 staff members
- Ensured standards and qualities of the club were achieved.
General Manager
Salsa Rita's Fresh Cantina
10.2007 - 04.2009
- Responsible for the scheduling of 15-20 employees and hiring staffing
- Maintained restaurant computer systems and required weekly reorganization and various other functions
- Assisted in reconciliation of all transactions
- Performed employee evaluations and appraisals
- Coordinated the induction and training of new employees.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
Assistant Director Of Housekeeping
Holiday Inn Inner Harbor
09.2004 - 11.2007
- Supervised staff on housekeeping operations which provided guests with an excellent service
- Prepared biweekly/monthly housekeeping inventory
- Assisted guests with information and advice depending on client need and expectation
- Implemented training for 30-40 employees
- Ensured standards of guest rooms
- Certified as Executive Housekeeper.
- Coordinated scheduling and staffing to accommodate fluctuating occupancy rates, maximizing efficiency and minimizing labor costs.
- Promoted a culture of continuous learning among housekeeping staff through ongoing training initiatives tailored to individual needs and skill levels.
Restaurant Manager
Holiday Inn Inner Harbor
07.2003 - 09.2004
- Managed and oversaw hiring, termination and performance review and training of all employees and supervisors
- Established and maintained budget and P&l reports
- Increased revenue in restaurant by 46%
- Reconciled daily store transactions
- Managed menu.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
General Manager
Denny's
01.2000 - 01.2003
- Responsible for the scheduling of 15-20 employees and hiring staffing
- Maintained restaurant computer systems and required weekly reorganization and various other functions
- Assisted in reconciliation of all transactions
- Performed employee evaluations and appraisals
- Coordinated the induction and training of new employees.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee evaluations, and contract details.
Education
Associate's degree in Hotel and Restaurant Management - Hospitality Administration And Management
Baltimore International College
01.2001
Skills
- Data Entry
- Inventory Control
- Payroll
- Training
- Inventory
- Operations
- Scheduling
- Cash Handling
- Customer Service
- Training and coaching
- Warehouse management
- Analysis skills
- Retail management
- Merchandising
- Hospitality Management
- Restaurant Management
- Sales Management
- Food service
- Marketing
- Product demos
- Recruiting
- Profit & loss
- Training & development
- Retail sales
- Sales management
- Customer service
- Supervising experience
- Hospitality
- Mentoring
- Operations management
Certification
- ServSafe
- Driver's License
- Bartender License
- Food Handler Certification
Additional Information
Over 20 years of experience in hospitality management
Personal Information
Willing To Relocate: Anywhere
Timeline
General Manager
And Pizza
09.2022 - 05.2024
Sales Manager
The Restaurant Store
06.2016 - 08.2022
General Manager (GM)
Potbelly Sandwich works
05.2010 - 06.2016
Club/Bar Manager
HDV Baltimore
06.2009 - 03.2010
General Manager
Salsa Rita's Fresh Cantina
10.2007 - 04.2009
Assistant Director Of Housekeeping
Holiday Inn Inner Harbor
09.2004 - 11.2007
Restaurant Manager
Holiday Inn Inner Harbor
07.2003 - 09.2004
General Manager
Denny's
01.2000 - 01.2003
Associate's degree in Hotel and Restaurant Management - Hospitality Administration And Management
Baltimore International College