Summary
Overview
Work History
Education
Skills
Timeline
Software
Generic
Dominque Youmans

Dominque Youmans

Product Support Specialist
Salem,OR

Summary

Proven Product Support Specialist from SheerID with a track record of enhancing team efficiency and customer satisfaction. Excelled in cross-functional collaboration and streamlined support processes, leading to over 1000 successful ticket resolutions. Skilled in Microsoft Excel and adept at fostering professional growth, demonstrating both technical proficiency and exceptional mentorship abilities. Achieved a 70% improvement in application performance through code optimization.

Overview

5
5
years of professional experience
1
1
year of post-secondary education

Work History

Product Support Specialist

SheerID
05.2023 - Current
  • Conducted 10 comprehensive product training sessions weekly for both internal staff and external customers.
  • Collaborated with over 8 cross-functional teams to address complex customer issues, ensuring seamless resolution.
  • Developed expertise in multiple products within company portfolio, becoming go-to resource for colleagues seeking guidance on specific features or functionalities.
  • Managed high volume of support tickets, maintaining consistent record of prompt resolution times.
  • Improved overall efficiency of support team with streamlined processes and clear communication.
  • Contributed to over 1000 successful solved tickets since being hired by sharing customer feedback and insights with engineering teams that in turn solve issues.

Freelance Developer

Self-employed
05.2019 - Current
  • Mentored over 20 junior developers, fostering collaborative learning environment and supporting professional growth.
  • Streamlined code for faster load times and improved website performance for 20 projects.
  • Debugged complex software issues, leading to more stable product release.
  • Designed over 300 intuitive user interfaces, resulting in increased customer satisfaction and engagement.
  • Participated in regular code reviews, ensuring high-quality standards were consistently met across all development efforts
  • Reduced development time by creating reusable code libraries for future projects

Application Support Engineer

Trade Tech Solutions
02.2021 - 04.2022
  • Reduced response times with thorough monitoring of incoming inquiries and prioritizing urgent cases.
  • Expanded product knowledge by participating in ongoing training sessions and staying informed on industry updates.
  • Performed data manipulations using Microsoft Excel and Access.
  • Utilized Microsoft Excel functions, graphs and pivot tables to summarize information.
  • Set up and entered manufacturing data into spreadsheets using Microsoft Excel for over 1,000 clients.
  • Resolved customer complaints professionally, maintaining positive reputation for store as well as brand being represented.
  • Devised over 200 custom solutions for unique technical challenges faced by individual customers, increasing their overall satisfaction levels.
  • Streamlined Western Division's support procedures for quicker response times, resulting in 50% higher client retention rates in Pacific Northwest.

UX Developer

Incluvie
05.2019 - 12.2020
  • Developed over 100 custom UI components to address unique business requirements and improve overall functionality.
  • Streamlined application performance 70% by optimizing code and reducing load times.
  • Facilitated efficient communication between designers, developers, and product managers through clear documentation of UI specifications.
  • Streamlined project management by effectively prioritizing tasks and meeting strict deadlines without compromising quality standards.
  • Conducted thorough testing to identify and resolve bugs, ensuring smooth end-user experience for over 200 front end templates.
  • Stayed up-to-date on industry trends, incorporating new technologies and techniques into projects whenever applicable

Education

Full Stack Certification - Computer Science And Programming

Epicodus
Portland, OR
01.2019 - 05.2020

Skills

Incident Management

Timeline

Product Support Specialist

SheerID
05.2023 - Current

Application Support Engineer

Trade Tech Solutions
02.2021 - 04.2022

Freelance Developer

Self-employed
05.2019 - Current

UX Developer

Incluvie
05.2019 - 12.2020

Full Stack Certification - Computer Science And Programming

Epicodus
01.2019 - 05.2020

Software

JavaScript

React

HTML

CSS

SASS

JSON

C#

Ruby

Similar Profiles

CREATE PROFILE
Dominque YoumansProduct Support Specialist