DON APPLEGATE
NEPTUNE,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Automation Programmer/ Senior Technician/Project Manager
Electronics Design Group, Inc.
06.2018 - Current
- Programmed and serviced Control4 home automation and control systems, ensuring optimal functionality and performance
- Uploaded code to Crestron systems to enhance system capabilities and provide seamless user experience
- Performed service on a wide range of residential and commercial installed systems, addressing any issues and ensuring customer satisfaction
- Installed, designed, and programmed new automation systems to meet client specifications and enhance their automation capabilities
- Managed projects, overseeing a team of 2 to 6 technicians, ensuring timely completion and adherence to project objectives
- Engineered projects from conception to completion, meticulously planning and executing every phase to achieve desired results
- Developed custom instructional documentation based on homes configuration, providing clients with comprehensive guidance on system usage
- Instructed clients on system usage, ensuring they have a clear understanding of their automation system's features and functionalities
- Prewired systems for seamless integration of new automation technology, ensuring efficient and effective system performance
- Integrated new technology into clients' existing configurations, enhancing their automation capabilities and meeting their evolving needs.
Service Manager/Trainer
Itec consultants
03.2014 - 06.2018
- Employed to oversee the servicing and programming of home automation and audio-visual systems
- Demonstrated proficiency in Control4 programming, handling the majority of advanced programming tasks for each client
- Conducted final inspections and comprehensive testing of installed home automation systems to ensure optimal functionality
- Managed scheduling, billing, and execution of service calls for currently installed systems
- Assessed installation locations and communicated findings to sales or project managers for project viability and resource requirements
- Evaluated and tested new products and technologies in alignment with company and client needs
- Provided advanced support to field technicians in installation and programming, imparting knowledge of industry best practices
- Devised comprehensive training program for newly hired technicians.
Technical Trainer
AT&T
02.2013 - 01.2014
- Use programs such as Articulate storyline, Adobe captivate, and power point to develop instructor led training materials as well as self-paced CBT, e-learning and other multimedia training courseware
- Travel the country to conduct classroom training on the technical and/or corporate aspects of the digital life product or service
- Coordinate, facilitate and develop, new training programs based on training and market needs
- Consult with Regional and Facility management teams and training teams regarding best practices
- Conduct train the trainer sessions for new and existing trainers to better enhance the department
- Conduct needs analysis and make training changes based upon findings.
Project Manager/Trainer
Advanced Fiber Works
08.2007 - 01.2012
- Oversee all daily operations of the Jersey City/Meadowlands Comcast service market
- Interview and hire new technicians
- Supervise technicians on daily duties
- Train new hires on the proper installation of all cable services including phone systems and network integration
- Up train technicians to improve quality based on QA/QC reports.
Technical Trainer
Directech DirecTV
04.2004 - 08.2007
- Responsible for technical training and safety management for the largest DirecTV service market
- Train all new hires on the technical and safety aspects of DirecTV installations
- Train management and outside contractors the technical and corporate aspects of the company
- Up train all existing technicians on new products or aspects of the job they are having difficulty with
- Test and evaluate new dishes and receivers and send revisions back to DirecTV
- Install, diagnose and repair DirecTV service problems in both residential and commercial settings.
Education
Online Learning & Teaching -
Thomas Edison State University
01.2014
Brookdale Community College
01.1996
Design and Visual Communications, General -
McVsd
01.1990
Skills
- Cabling
- Network Configuration
- Project Management
- User Training
- Performance Testing
- Installation and Maintenance
- Testing and Debugging
Accomplishments
- Named staffer of the month for my dedication and advancements in the training department.
- Due to my product knowledge and training methods regional and district managers are sent to my office to receive training instead of the corporate location.
- Developed courses that have been adopted on the national level after identifying holes in local training program.
- Through proper training, reduced repeat rate from 13% to less than 2%
- Starting with a staff of 3 I was able to grow the department to a staff of over 20 based on work quality.
- Increased billing over 1 million a year
- Reworked inventory management to reduce shrink levels
- After seeing deficiencies in existing training program we developed the new training program being used nationally by DirecTV.
- Named "Top Trainer" by DirecTV regional management.
- My office was used for the demonstration of new product training to DirecTV executives because of my new product knowledge and ability to grasp and instruct new things very quickly.
- Certified to administer the SBCA certification exam.
Personal Information
Title: Experienced audio/video project manager and technical trainer
Timeline
Automation Programmer/ Senior Technician/Project Manager
Electronics Design Group, Inc.
06.2018 - Current
Service Manager/Trainer
Itec consultants
03.2014 - 06.2018
Technical Trainer
AT&T
02.2013 - 01.2014
Project Manager/Trainer
Advanced Fiber Works
08.2007 - 01.2012
Technical Trainer
Directech DirecTV
04.2004 - 08.2007
Online Learning & Teaching -
Thomas Edison State University
Brookdale Community College
Design and Visual Communications, General -
McVsd
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