Ivan Alecio

Project Manager / Installation Manager – Bang & Olufsen Certified Technician

• Managed scheduling and installation logistics for Bang & Olufsen products, coordinating directly with clients post-sale.
• Prepared and delivered bids for installation services, ensuring clarity and accuracy.
• Provided white-glove service, overseeing the full installation process—from delivery and setup to personalized product demonstrations.
• Maintained deep product knowledge across both legacy (Master Link systems) and the latest Bang & Olufsen technologies.
• Troubleshot and resolved technical issues on-site, ensuring premium client satisfaction.
• Certified Bang & Olufsen technician with expertise in high-end audio and visual solutions.

• Lead installer.
• Prewire
• Av set up.
• Network set.
• Rack build.
• Trining
• TV mounting.
• Landscaping audio.
• inceiling speakers
• As a lead installer, my responsibilities include leading installers in the installation and calibration of audio/visual and network equipment in homes and businesses. I am also responsible for all aspects involved with customer deliveries, setup, tutoring sessions, and troubleshooting as directed by the company. Responsibilities include performing custom installation jobs that require carefully and precisely running wires through walls in homes or businesses to bridge audio, video, and networking components together. I provide clients with a premium in-home experience during delivery, including setup, tutorial on products, troubleshooting, and installation of premium audio/video equipment. I effectively calibrate high-end premium audio/video equipment that can be located in multiple zones in a home or business. I maintain equipment and the van, assist the MDC Custom Installation Lead in daily paperwork and weekly recaps, assist in building audio/video furniture for customer deliveries, and consult with MDC System Designers on installation jobs.

• Installed and serviced advanced smart home technology, including smoke detectors and sensors.
• Managed inventory and assets with a focus on business efficiency.
• Provided detailed explanations of system capabilities to customers, enhancing user understanding.
• Troubleshot and resolved technical issues to ensure optimal system performance.
• Lifted and carried equipment weighing up to 45 lbs safely.
• Climbed ladders up to 14 feet to complete installations in various environments.
• Worked in restricted areas such as attics, demonstrating adaptability.
• Maintained professionalism and integrity while delivering exceptional customer service.