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Senior Field Service Technician

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Associate Principal Engineer

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Reliable and upbeat sales representative, successful at promoting customer loyalty and meeting company quotas.

My education and primary work back ground is in business and office administration. Most of my career until now, my positions allowed me the freedom to travel as needed for my rugby career. I played at the semi-professional and briefly the professional level. That ended in 2021 when I began coaching at the academy where I initially began playing rugby.

I am now seeking to expand and develop my career in sales in the same way I pursued rugby when I was a slightly younger man.

Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory.

Dynamic Regional Sales Manager with a proven track record at ADT Security, excelling in strategic planning and sales leadership. Successfully developed sales strategies that boosted client engagement and identified new business opportunities. Renowned for enhancing customer satisfaction through effective communication and collaboration, driving team performance and achieving significant growth.
Experienced with leading regional sales teams and driving market growth through strategic planning and client relationship management. Utilizes effective leadership and communication skills to mentor and enhance sales team performance. Track record of achieving significant territory expansion and meeting sales targets.


Operations professional with track record of maintaining high standards and delivering results in production environments. Proven ability to ensure smooth operations and uphold stringent safety protocols. Known for strong collaboration skills and adaptability to changing demands, with focus on precision and problem-solving.

Results-driven Field Service Manager with over 8 years of experience leading cross-functional teams and delivering complex projects on time and within budget. Proficient in OSHA standards, hazard identification, risk assessments, and developing effective safety training programs. Strong communicator dedicated to fostering a culture of safety and continuous improvement. Proven track record in strategic planning, driving process improvements, and achieving operational excellence. Adept at managing projects from initiation through completion, with recognized strengths in leadership, problem-solving, and aligning project outcomes with organizational goals.

Key Achievements:
1. Client Satisfaction: Implemented proactive communication strategies, resulting in a 20% increase in client satisfaction and a 15% reduction in service-related issues.
2. Cost Optimization: Developed and executed strategies to optimize freight routes, leading to a 12% reduction in transportation costs without compromising delivery timelines.
3. Contract Negotiation: Negotiated favorable contracts with carriers, resulting in a 10% reduction in overall transportation expenses and improved profit margins.
4. Process Improvement: Introduced automated tracking systems, reducing manual errors by 25% and streamlining the overall freight management process.
My expertise in market analysis, contract negotiation, and relationship building, combined with my proficiency in industry-specific software and tools, positions me as an asset to any freight business. I am committed to delivering exceptional service, maintaining a high level of accuracy, and contributing to the overall success of any business partnership that I encounter.

High-performing Customer Service and Sales Specialist with 8+ years of experience in high-volume call centers, omnichannel support, and revenue-generating customer interactions. Proven ability to exceed KPIs including First Call Resolution, Customer Satisfaction, QA scores, and sales conversion. Skilled in identifying customer needs, generating qualified leads, and turning service calls into selling opportunities. Strong communicator with expertise in de-escalation, objection handling, and relationship building. Fully equipped for remote work with a dedicated home office and strong technical proficiency.

Currently a business student at Blinn College with plans to transfer to Texas A&M University in Fall 2026 to pursue a degree in Business. I am passionate about commercial property management and investment, with strong goals to build a career in the real estate industry. Gained hands-on experience during a summer internship at Central Management Inc., working on P&L sheets, budgets,creating and entering invoices, and lease operations. Highly motivated, detail-oriented, and eager to continue building practical and academic knowledge in real estate.

Dynamic Senior Field Service Technician with proven expertise at Bam Broadband in troubleshooting and repair. Enhanced service reliability through effective communication and installation of broadband equipment. Developed training materials that improved onboarding efficiency. Detail-oriented and skilled in power supply systems, committed to delivering exceptional customer satisfaction.

Dedicated, hard working, fast learner, HVAC-R Tech with 7 years experience working on residential and commercial, heating, air Conditioning, and refrigeration equipment.

Armando Martinez

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Senior Field Service Technician

Lab Specimen Courier

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Criminal Justice Police Academy -

Texas TCLEOSE Certification

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Senior Field Service Technician

Lab Specimen Courier

Criminal Justice Police Academy -

Texas TCLEOSE Certification

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