Don Duman
Confidentiality Regarding Present Employer Is Requested
Springfield,NJ
Summary
Results-driven business operations executive with forward-thinking approach centered on company success and competitive growth is seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Demonstrated record of success in building successful teams and managing profitable operations. Experienced and well rounded executive with over 16 years of experience in several industries. Excellent reputation for resolving problems and improving customer satisfaction. Skilled at using proven methods to cut costs, streamline operations and increase productivity. Assertive and enthusiastic individual with extensive knowledge of process optimization and an unsurpassed work ethics. Translator of Vision into operational activities. Accomplished executive that is well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships. Skilled and experienced in successfully integrating technology that supports operational objectives and business development.
Overview
17
17
years of professional experience
3
3
years of post-secondary education
Work History
Chief Operating Officer
AY London - HealthCare Management Holding Company
New York, NY
02.2023 - Current
- Developed quarterly business plans to evaluate cost projections.
- Led operational oversight and budgetary supervision for 3 "daughter" companies.
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
- Identified and mitigated operational risks to minimize potential negative impacts on organization.
- Oversaw business-wide changes to modernize procedures and organization.
- Managed financial, operational and human resources to optimize business performance.
- Directed technological improvements, reducing waste and business bottlenecks.
- Founded performance- and merit-based evaluation system to assess staff performance.
- Managed crisis response to minimize potential negative impacts on company.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Refined organizational structure to consolidate, streamline, and delineate necessary functions.
Private Consultant
Self-employed
Springfield, NJ
09.2021 - 01.2023
- Providing consulting services to entrepreneurs and business owners helping them achieve growth between 150%-200% overall.
- Analyzed problematic areas to provide recommendations and solutions.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Renegotiated outsourcing contracts to save considerable costs.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation and data modeling.
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated staff performance and provided coaching to address inefficiencies.
Principal & Head of Business Operations
Movir - A SaaS Startup Company
02.2015 - 03.2021
- Established innovative location-based startup company that utilizes SaaS technological products for the B2B, B2B2C & B2C logistics and last mile markets
- Served as driving force behind systems and processes optimization, revenue growth and business development
- Nourished mutually beneficial working relationships with vendors, suppliers and other 3rd parties to obtain market share competitiveness, operational excellence and secure revenue streams
- Management and guidance of executives and their respective teams in sales, customer success, operations, marketing and R&D
- Budget creation & oversight
- Led control and optimization initiatives of P&L; re-negotiation of contracts, reduction of non-payment and/or payment delays, R&D cost balance and reduction
- Achieved cost reductions between 25%-30% each year.
- Created and led progressive assessment meetings on optimization of current interdepartmental communication channels, improvement of existing projects & creation of new ones, discussion of arising issues, their solutions and future avoidance & more
- Exponentially increased business development efforts through effective proposal development and tactful closing strategies; continuously strived to adopt new methods to sustain ongoing and future success
- Reached 250%-350% YoY growth rate.
Director of Operations & Finance
The Squeeze - A Health Food Company
06.2012 - 07.2014
- Responsible for reducing overhead costs and maximizing efficiency as part of business restructuring initiatives
- Maintained updated working knowledge of evolving industry trends and assessed consumer needs through measurable data and sales numbers
- Directly involved with new projects at all stages from initial conception to completion
- Strived to sustain competitive edge over competing companies
- Provided direction and guidance to the Founder & CEO by emphasizing existing and arising issues and applying relevant solutions
- Restructuring of different teams and their schedules in order to enable more efficient operational activities
- Increased production and delivery by 45%
- Led market research to stay competitive
- Price restructuring of products & resourcing of COGS that led to a subsequent lowered product costs by 50%; minimized additional expenses through lean P&L control and adhering to strict budgeting guidelines
- Partnered with Founder & CEO to develop and execute a plan to increase revenue & market share.
- Management of managers & their team members.
- Resolving arising issues and providing immediate solutions.
- Defined, implemented and revised operational policies and guidelines.
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
Regional Commodities Sales Manager
Oryan's Commodities - Commodities Trading Company
05.2008 - 02.2012
- Responsible for growth and scaling of physical Commodities Trading department
- Promoted ongoing growth by analyzing business opportunities, guiding and training of sales agents and executing business development initiatives
- Nourished rapport with customers and ensured their satisfaction by upholding high standards of customer service by sales agents
- Cultivated cohesive work environment for productive workflow
- Created open door policy to increase trust and enhance open communication channels
- Guidance and applications of business strategies and methods
- Responsible for training and managing sales agents and their daily business activities
- Progressive assessments of performance reviews of sales agents
- Boosted market share by establishing sales and distribution channels, developing new products and solidifying sales partnerships.
- Achieved growth by designing a strong and effective corporate business structure of teamwork, restructuring of deals & compensation that led to a subsequent growth of sales agents’ revenues
- Reached 200%-350% growth rate YoY
- Oversight of contract negotiations, resourcing commodities, reduction & optimization of logistics costs and prioritizing relationships with executives, stakeholders, and clients
- Negotiations with financial institutions for the securement of different payment mechanisms saving 8%-14% in costs & fees
- Piloted complex projects simultaneously and coordinated key logistics within strict deadlines; worked within established budgets while still meeting all project needs.
- Understood and capitalized on industry trends to shape and enhance value-added solutions and strategies for new market developments.
- Effectively recruited and hired highly talented individuals bringing exceptional skills and expertise to sales team.
Business Development Manager
Sigal Suites - Vacation Rental Company
01.2010 - 01.2012
- Was tasked with taking advantage of the newly formed “short rental” growing market in NYC via marketplaces such as Airbnb, VRBO & Homeaway.com
- Directly involved with setting up growth strategies, customer success initiatives, staying on par with regulations and leveraging different marketplaces for marketing campaigns and brand exposure
- Worked hand in hand with CEO on different business strategies to locate best rental spaces around NYC
- Owned and rented 6 locations in total
- Reached 150% revenue growth within first 11 months and 300% the following year.
- Developed and implemented favorable pricing structures balancing firm objectives against customer targets.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Developed and promoted successful company sales and account management personnel into leadership positions to drive company growth.
- Generated new business with marketing initiatives and strategic plans.
Director Of Business
DBD Corp - Commodities Trading Company
06.2006 - 04.2008
- Responsible for achieving competitive goals and revenue growth through lucrative deals and contracts
- Oversaw term negotiations and secured partnerships
- Served as driving force behind growth
- Onboarding and training of 3 brokers
- Worked hand in hand to increase expectations and goals to ensure overall company’s growth
- Increased revenue by 150% YoY
- Progressed and advanced through competitive market research and was brought on exclusively as Broker for different size organizations; was entrusted to communicate with senior leaders
- Negotiations of contracts, restructuring of deals and negotiating with financial institutions.
Education
Bachelor of Science - Political Science m. International Relations
Yeshiva University
Anti-Terrorism & Personal Security -
IBSSA
05.2001 -
Special Ops
IDF
03.2000 - 05.2003
Skills
Policy development and optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Chief Operating Officer
AY London - HealthCare Management Holding Company
02.2023 - Current
Private Consultant
Self-employed
09.2021 - 01.2023
Principal & Head of Business Operations
Movir - A SaaS Startup Company
02.2015 - 03.2021
Director of Operations & Finance
The Squeeze - A Health Food Company
06.2012 - 07.2014
Business Development Manager
Sigal Suites - Vacation Rental Company
01.2010 - 01.2012
Regional Commodities Sales Manager
Oryan's Commodities - Commodities Trading Company
05.2008 - 02.2012
Director Of Business
DBD Corp - Commodities Trading Company
06.2006 - 04.2008
Anti-Terrorism & Personal Security -
IBSSA
05.2001 -
Special Ops
IDF
03.2000 - 05.2003
Bachelor of Science - Political Science m. International Relations
Yeshiva University
Hobbies
Horseback riding, Shooting range, working out.
Hobbies
Horseback riding, Shooting range, working out.
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