Fabian Vargas
Springfield,NJ
Summary
Dynamic customer service professional with a proven track record at State Farm, good in conflict resolution and account updating. Recognized for building empathetic client relationships and consistently exceeding service standards. Adept at prioritizing tasks and enhancing customer satisfaction. Excelling at hands on work and multitasking.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
State Farm
10.2024 - 07.2025
- Managed approximately 30+ incoming calls, emails and texts per day.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Fitness Floor Staff Member
YMCA
10.2023 - 10.2024
- Conducted inspections of equipment with safety protocol and equipment longevity in mind.
- Kept fitness areas, machines, and spaces clean and orderly for customers.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
- Coordinated healthy and safe use of fitness tools, equipment and spaces to prevent injuries.
Golf Caddy
Canoe Brook Country Club
05.2020 - 06.2023
- Cleaned and maintained balls, clubs, and course amenities.
- Assisted golfers with selecting clubs, choosing strategies and lining up shots.
- Taught players and team members about game and performance strategies.
- Maximized customer service and satisfaction by providing an excellent golfing experience to ensure repeating customers
Education
Associate of Science - Business
Union County College
Cranford, NJ05-2026
Skills
- Call center experience
- Hands on/Physical Labor
- Conflict resolution
- Team collaboration
- Customer service
- Task prioritization
- Stock management
- Customer relations
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Representative
State Farm
10.2024 - 07.2025
Fitness Floor Staff Member
YMCA
10.2023 - 10.2024
Golf Caddy
Canoe Brook Country Club
05.2020 - 06.2023
Associate of Science - Business
Union County College
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