Don Elliott
Philadelphia,Mississippi
Summary
Proven leader in operations management and team collaboration, I excelled at Ecolab by delivering 100% service and meeting budget goals. At Diversey, I led a team of 15, enhancing customer satisfaction and service efficiency across the district through strategic leadership mentoring and effective change implementation.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Service Lead
Diversey
Jackson, MS
04.2018 - Current
- I started out as a service technician, and my duties were to visit accounts and make sure that our equipment was working. I also ensured that the service requests were done in an efficient manner.
- My service was 100%, and priority 1 and 2 were under the required time limit.
- I moved into a new position within the company, District Service Lead, and my duties are to visit accounts, QAR reports on service technicians, and cover open territories.
- I have still been 100%, and I have covered territories for the last 3 years.
- Managed and supervised a team of 15 service technicians across the district.
- Developed and implemented strategies to improve customer service levels in the district.
- Monitored customer feedback and satisfaction ratings, identified areas for improvement and implemented corrective action plans.
- Coordinated with vendors to ensure timely delivery of products and services within budget.
Territory Manager
Ecolab
- My duties were to visit customers, service equipment and sell new and existing products
- I was 100 percent on service, and I made budget while I was with Ecolab
Education
Bachelor of Science Degree -
Mississippi State University
Skills
- Coaching and Mentoring
- Operations Management
- Changed implementation
- Leadership mentoring
- Staff Training and Development
- Team Collaboration
Certification
- Pool And spa certified
- Took class for boilercare
- took class for cooling tower care
Timeline
District Service Lead
Diversey
04.2018 - Current
Territory Manager
Ecolab
- Pool And spa certified
- Took class for boilercare
- took class for cooling tower care
Bachelor of Science Degree -
Mississippi State University
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