Don Fickett
Kenduskeag,ME
Summary
Business and sales manager with over 10 years of experience in small business operations and 25 years in a sales environment. Skilled in staff training and development, leading to improved service delivery and enhanced brand visibility in the community.
Overview
33
33
years of professional experience
Work History
Franchise Owner
Cell Phone Repair Bangor
Bangor, ME
04.2013 - Current
- Oversaw daily operations, ensuring high-quality cell phone repairs and customer satisfaction.
- Managed inventory control, optimizing stock levels to meet customer demand effectively.
- Trained and mentored staff on repair techniques and customer service standards.
- Developed marketing strategies to increase brand visibility and attract new customers.
- Implemented process improvements that enhanced repair turnaround times and efficiency.
- Established vendor relationships to secure quality parts at competitive prices for repairs.
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Oversaw payroll, business planning and marketing for franchise operations.
- Established strong relationships with local businesses to foster community support and drive foot traffic to the franchise location.
- Successfully resolved customer issues with diplomacy and professionalism, ensuring repeat business from satisfied clientele.
General Store Manager
GNC Live Well
Bangor, ME
03.2004 - 10.2012
- Oversaw daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored staff, fostering a culture of high performance and customer service excellence.
- Established strong relationships with customers to enhance loyalty and retention rates.
- Optimized store layout to enhance customer flow and maximize revenue from merchandise displays.
- Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
- Implemented loss prevention measures, resulting in reduced shrinkage levels and increased store security.
- Maintained a clean, safe working environment compliant with all relevant health and safety regulations.
- Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
- Communicated store programs and standards to employees for their understanding of product
- Conducted regular performance evaluations, providing feedback to team members for continuous improvement.
Embarkation NCO
United States Marine Corps
Camp Lejeune, NC
07.1993 - 07.1999
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
High School Diploma -
Machias Memorial Hight School
Machias Skills
- Brand compliance
- Franchise relations
- Operations management
- Small business operations
- Customer relations
- Staff management
Timeline
Franchise Owner
Cell Phone Repair Bangor
04.2013 - Current
General Store Manager
GNC Live Well
03.2004 - 10.2012
Embarkation NCO
United States Marine Corps
07.1993 - 07.1999
High School Diploma -
Machias Memorial Hight School