Don Gillis
McKinney,TX
Summary
Results-driven operations and service delivery leader with over 30 years of experience managing complex, multi-site environments and high-volume operations. Proven track record in optimizing performance, enhancing service delivery, and achieving measurable business results across diverse teams and locations. Expertise in vendor management, budget oversight, and operational risk mitigation, complemented by strong collaboration skills and the ability to influence senior leadership. Recognized for cultivating high-performing teams, executing large-scale initiatives, and consistently improving service quality, cost control, and operational efficiency.
Overview
19
19
years of professional experience
Work History
Store Manager
CVS Pharmacy
Dallas, TX
01.2011 - Current
- Lead daily operations of a high-volume retail location, overseeing staffing, scheduling, inventory, and financial performance.
- Drive customer experience excellence while maintaining strict adherence to operational and compliance standards.
- Manage hiring, training, and development of team members, building a strong and accountable workforce.
- Analyze financial and operational data to identify trends and implement performance improvements.
- Reduced shrink by 15% through enhanced controls and execution.
- Increased sales by 10% through merchandising optimization and customer engagement strategies.
- Foster a high-performance culture focused on accountability, teamwork, and results.
District Training Store Manager (TSM)
CVS Pharmacy
Dallas, TX
01.2011 - 01.2024
- Led a high-performing training store serving as a central hub for onboarding and leadership development.
- Developed and promoted 100+ managers and SMITs across the district.
- Delivered structured training programs to improve operational consistency and readiness.
- Conducted workflow audits and operational resets to ensure SOP compliance.
- Managed full P&L responsibilities, including labor planning, inventory, and performance metrics.
District Manager
CVS Pharmacy
Oklahoma City, OK
01.2007 - 01.2011
- Oversaw multi-unit operations across a defined district, ensuring consistent execution of company standards.
- Managed district-wide budgets, performance metrics, and service quality across multiple store locations.
- Coached and developed store leaders to improve operational performance, workflow efficiency, and KPI achievement.
- Built a strong talent pipeline by recruiting and mentoring interns, graduates, and pharmacy staff.
- Led strategic initiatives including store openings, remodels, and acquisitions.
- Ensured compliance with safety, regulatory, and operational requirements.
- Partnered with corporate and regional leadership to execute enterprise-wide initiatives.
Education
Bachelor of Business Administration (BBA) - Accounting
Prairie View A&M University
Skills
- Multi-Site Operations Leadership
- Vendor & Service Partner Management
- Budgeting, Forecasting & Cost Control
- Cross-Functional Collaboration
- Risk Assessment & Issue Resolution
- Process Improvement & Operational Excellence
- Customer & Stakeholder Engagement
- Strategic Planning & Execution
Accomplishments
- Reduced shrink by 15% year-over-year through enhanced inventory controls and loss prevention strategies.
- Delivered 10% sales growth by optimizing merchandising and elevating customer experience.
- Developed and promoted 100+ managers and SMITs, strengthening leadership pipelines across multiple districts.
- Revitalized underperforming locations through targeted coaching and operational resets.
- Improved onboarding efficiency and reduced turnover through standardized training programs.
- Consistently recognized for leadership excellence, operational execution, and team development.
RELEVANT EXPERIENCE
- Led operations across high-volume, multi-site environments supporting diverse service functions.
- Managed multimillion-dollar budgets with a focus on cost control and performance optimization.
- Partnered with senior leaders and cross-functional teams to resolve operational challenges and maintain service continuity.
- Identified operational risks, closed service gaps, and escalated critical issues to ensure timely resolution.
- Drove KPI performance through data analysis, performance monitoring, and corrective action plans.
- Executed large-scale initiatives, including operational resets, process improvements, and multi-site rollouts.
Timeline
Store Manager
CVS Pharmacy
01.2011 - Current
District Training Store Manager (TSM)
CVS Pharmacy
01.2011 - 01.2024
District Manager
CVS Pharmacy
01.2007 - 01.2011
Bachelor of Business Administration (BBA) - Accounting
Prairie View A&M University