Don Heller
Round Rock,TX
Summary
At TOP Equipment, as a Technology Director, I spearheaded digital transformation, enhancing operations and achieving significant cost reductions. My leadership fostered strong interdepartmental collaborations and robust cybersecurity practices, showcasing my problem-solving aptitude and innovation management. My approach not only streamlined processes but also maximized ROI on technology investments, demonstrating a blend of strategic vision and technical expertise.
Results-oriented Technology Representative with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills. Knowledgeable Technology Representative with proven track record in leading technology initiatives and driving innovation. Successfully managed cross-functional teams and delivered impactful technology solutions. Demonstrated expertise in strategic planning and project management.
Overview
33
33
years of professional experience
Work History
Technology Director
TOP Equipment
08.1995 - Current
- Fostered strong relationship between technology and managers to align efforts.
- Served as primary point of contact for many Managed Service Providers (MSP), maintaining healthy business relationships through constant communication.
- Ensured seamless end-user experiences; established effective communication channels between IT and other departments, fostering collaboration and addressing technology-related concerns proactively.
- Championed change management efforts; effectively communicated benefits of new technology adoption throughout the organization leading to successful implementation.
- Managed vendor relationships, ensuring timely deliveries of products and services while optimizing cost savings.
- Implemented robust disaster recovery procedures that ensured minimal downtime during critical incidents or system failures.
- Championed digital transformation efforts across the organization by introducing new technologies that streamlined operations and improved service delivery.
- Reduced operational costs with process improvements and technological advancements, resulting in a leaner organization.
- Implemented best practices in cybersecurity, safeguarding company data and protecting sensitive information.
- Oversaw IT budget planning and allocation, aligning resources with strategic objectives to maximize ROI on technology investments.
- Provided basic end-user troubleshooting and desktop support.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Analyzed user requirements and developed solutions to meet needs.
- Collaborated with other departments to identify and solve software issues.
- Performed tests of functionality, security, and performance of different workstations and devices.
Upgraded Hardware
Bottomline & DGR Technologies
02.1992 - 08.1995
- Conducted thorough testing of upgraded systems to ensure optimal functionality and compatibility with existing applications.
Education
No Degree - General
Austin Community College
Austin, TXNo Degree - Electronics
ITT Technical Institute
Austin, TXHigh School Diploma -
Georgetown High School
Georgetown, TX08-1989
Skills
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- System monitoring
- Time management abilities
- Adaptability
- Problem-solving aptitude
- Network Security
- System diagnostics
- Systems administration
- Networking issues
- Hardware and software installation
- Business Intelligence
- Cybersecurity
- IT project management
- Collect data
- Monitor system operations
- Hardware operation
- Server monitoring
- Hardware updating
- Support users
- Update websites
- Prepare reports
- Hardware and software updates
Timeline
Technology Director
TOP Equipment
08.1995 - Current
Upgraded Hardware
Bottomline & DGR Technologies
02.1992 - 08.1995
No Degree - General
Austin Community College
No Degree - Electronics
ITT Technical Institute
High School Diploma -
Georgetown High School
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