Iris Atanacio
Atlanta,GA
Summary
Highly skilled event technology professional with extensive experience in managing and executing high-profile events. Strong focus on team collaboration and achieving results, ensuring seamless integration of cutting-edge technology solutions. Proven ability to adapt to changing needs and consistently deliver impactful outcomes. Possesses expertise in audiovisual systems, event production, and project management, coupled with results-driven mindset.
Overview
37
37
years of professional experience
Work History
Director of Event Technology III, Venues
Encore Global
Atlanta, GA
12.2024 - Current
- **Managed client presentations by coordinating audiovisual setups to ensure seamless event execution.**
- **Oversaw equipment inventory, conducting regular audits to maintain operational readiness and compliance.**
- **Developed training sessions for staff on new technology implementations to enhance service delivery.**
- **Collaborated with hotel management to align event timelines and resources for optimal guest experiences.**
- **Facilitated troubleshooting during events, ensuring rapid resolution of technical issues for uninterrupted service.**
- Consistently met tight project timelines by efficiently allocating resources and closely monitoring progress throughout each stage of the event planning process.
- Delivered exceptional customer service, consistently exceeding client expectations and garnering repeat business.
- Increased event attendance by strategically selecting venues and negotiating favorable contracts.
- Spearheaded the adoption of new technologies for live streaming events, broadening reach to remote audiences.
- Collaborated with cross-functional teams for seamless event execution, resulting in positive attendee feedback.
- Fostered strong relationships with vendors, securing preferential pricing and terms for equipment rental and services.
- Developed comprehensive event technology strategies to enhance audience engagement and drive event success.
- Cultivated an environment of continuous learning among team members through regular training sessions focused on industry developments.
- Supervised a team of event technicians, providing guidance and support to ensure optimal performance and staff retention.
- Played a key role in securing high-profile speakers and entertainment acts for events, resulting in increased visibility and positive media coverage.
- Led successful contract negotiations with external suppliers that resulted in significant cost savings without compromising on quality or service levels.
- Handled billing and invoicing and verified timely submittal and receipt of event payments.
- Trained event staff on proper use of audio and visual equipment.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined internal processes for better efficiency in coordinating multi-location events simultaneously.
- Evaluated and adopted innovative solutions to elevate audience engagement and streamline event processes.
- Spearheaded training programs for staff on emerging event technologies and best practices in execution.
Director Event Technology
Encore Global
Miami, Beach
03.2022 - 04.2024
- Director Event Technology Encore Global – Ritz Carlton South Beach Miami, Beach
- Encore Global
- Developed and implemented comprehensive training programs for staff, improving team performance and service quality.
- Analyzed market trends to identify opportunities for growth, driving business development efforts within the organization.
- Established performance metrics to evaluate project success, enhancing accountability within teams and workflows.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Implemented process improvements that streamlined workflows and increased operational efficiency across departments.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
Director Event Technology
PSAV
Miami, FL
06.2015 - 01.2019
- Director Event Technology Encore Global - Miami, FL
- InterContinental Doral
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
Director Event Technology
PSAV
San Juan, PR
05.2012 - 03.2014
- Director Event Technology Caribe Hilton - San Juan, PR
- PSAV
Director Event Technology
PSAV
San Juan, PR
12.2006 - 05.2012
- Director Event Technology Condado Plaza Hilton - San Juan, PR
- PSAV
Freelancer Tech and Operations
Barney Alvarez AV
San Juan, PR
08.2004 - 01.2006
- Freelancer Tech and Operations-Barney Alvarez AV - San Juan, PR
- Skills and Knowledge:
- I have over 20 years of experience in Audiovisual Communication Technology and my beginnings were as a technician, assistant, and then as a director. Work directly with staff, managing budgets, management and inventory reports, and business strategies to achieve the goals of the company I represent.
- I'm in charge of the daily operations of our department, which include the preparation of quotes, and have direct or written contact with clients or the staff throughout the hotel daily.
- Comprehensive knowledge of the Spanish language (oral and written). Knowledge of English (oral) and comprehensive (written). Knowledge of Microsoft Office 2007 programs- Office 363 (Word, Excel, PowerPoint). Internet. Excellent interpersonal relations and customer service.
Assistant Director
Caribe AV
Dorado Beach
08.1997 - 01.2001
- Assistant Director-Dorado Beach
- Caribe AV
Audiovisual Technician
Caribe AV
Dorado, PR
06.1993 - 01.1997
- Audiovisual Technician-Hyatt Cerromar - Dorado, PR
- Caribe AV
Photographer
Departamento de Educacion De Puerto Rico
01.1989 - 01.1992
- Photographer-Departamento de Educacion De Puerto Rico
Education
Bachelor's Degree - Communications
Universidad Interamericana De Puerto Rico
San Juan, PR05.1999
Skills
- Brand awareness
- Audiovisual knowledge
- Excellent work ethic
- Strong verbal and written communication
- Remote support
- Tool management
- AV issue resolution
- Client communication
- Results-driven
- Concise time-management
- New technology integration
- Excellent reasoning skills
- Work documentation
- Video conferencing
- Skilled in maintenance and organization
- Sound decision-making skills
- Positive attitude
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Reliability
- Excellent communication
- Team collaboration
- Team leadership
- Effective communication
- Adaptability and flexibility
- Decision-making
- Problem resolution
- Relationship building
- Team building
- Scheduling and coordinating
- Work Planning and Prioritization
- Managing operations and efficiency
- Analytical thinking
- Goal setting
- Good judgment
- Professionalism
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Director of Event Technology III, Venues
Encore Global
12.2024 - Current
Director Event Technology
Encore Global
03.2022 - 04.2024
Director Event Technology
PSAV
06.2015 - 01.2019
Director Event Technology
PSAV
05.2012 - 03.2014
Director Event Technology
PSAV
12.2006 - 05.2012
Freelancer Tech and Operations
Barney Alvarez AV
08.2004 - 01.2006
Assistant Director
Caribe AV
08.1997 - 01.2001
Audiovisual Technician
Caribe AV
06.1993 - 01.1997
Photographer
Departamento de Educacion De Puerto Rico
01.1989 - 01.1992
Bachelor's Degree - Communications
Universidad Interamericana De Puerto Rico