Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Don Hollingsworth

Sales Associate
Tacoma,WA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Diligent Sales skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

16
16
years of professional experience
5
5
years of post-secondary education

Work History

Customer Service Representative/Buyer Specialist

A Used Car Lot LLC
Tacoma, WA
02.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Recorded account information to open new customer accounts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Provided primary customer support to internal and external customers
  • Handled over 40 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services

Sales Manager

South Tacoma Mazda
Tacoma, WA
08.2018 - 03.2019
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Established and cultivated solid business relationships with new or existing customers.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Researched competitors' activities and products to uncover new trends
  • Maintained marketplace visibility marketplace by participating in industry-related and community activities.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets
  • Used vendor expertise to deliver educational content to sales team
  • Closed lucrative sales deals using strong negotiation and persuasion skills

Owner/Operator

253 Motoring Auto Sales
Tacoma, WA
01.2015 - 12.2018
  • Managed day-to-day business operations.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Performed statistical analyses to gather data for operational and forecast team needs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Reconciled daily sales, returns and financial reports in QuickBooks.
  • Introduced new methods, practices and systems to reduce turnaround time.
  • Founded and managed Auto business, growing revenue to $440,000 in first year.

Realtor

Better Properties Real Estate
Tacoma, WA
03.2005 - 01.2015
  • Advised and informed prospective clients on current market activities and conditions.
  • Compared recently sold area properties to determine competitive market prices.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
  • Assisted buyers with finding ideal homes by assessing needs, requirements and budgets.
  • Wrote contracts to outline sales and purchases of properties.
  • Resolved client concerns related to home purchases to maintain high satisfaction ratings.
  • Completed property walk throughs before completing deals to uphold accuracy in listings and appraisals.
  • Educated clients on changing or updating properties, buying and selling techniques and processes to maintain curb appeal.
  • Prepared homes for client arrivals during open house events and established signage and wayfinding aids.
  • Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue
  • Compared recently sold area properties to determine competitive market prices
  • Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes

Education

High School Diploma -

Wilson High School
Tacoma WA
09.1993 - 03.1997

High School Diploma -

Jefferson High School
Jefferson, TX
03.1997 - 07.1997

Some College (No Degree) - Web Design

Bates Technical College
Tacoma, WA
07.1997 - 04.1998

Skills

    Sales expertise

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Timeline

Customer Service Representative/Buyer Specialist

A Used Car Lot LLC
02.2021 - Current

Sales Manager

South Tacoma Mazda
08.2018 - 03.2019

Owner/Operator

253 Motoring Auto Sales
01.2015 - 12.2018

Realtor

Better Properties Real Estate
03.2005 - 01.2015

Some College (No Degree) - Web Design

Bates Technical College
07.1997 - 04.1998

High School Diploma -

Jefferson High School
03.1997 - 07.1997

High School Diploma -

Wilson High School
09.1993 - 03.1997
Don HollingsworthSales Associate