Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Don Jackson

Olathe,KS

Summary

Accomplished HVAC Field & Service Supervisor with a proven track record at AB May Co., enhancing customer satisfaction and streamlining operations. Expert in technical support and problem-solving, I've significantly improved service efficiency and team productivity. Skilled in workforce planning and customer relationship management, A strategic approach has driven substantial business growth. Customer-focused Service Supervisor with qualifications in customer service, personal service, account management, staff development and team leadership. Superb conflict resolution and de-escalation abilities. Accomplished in delivering world-class service and improving customer interactions.

Overview

37
37
years of professional experience

Work History

HVAC Field & Service Supervisor

AB May Co.
12.2008 - Current
  • Handled customer complaints and inquiries.
  • Assisted with training and development of team members.
  • Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
  • Managed daily operations of 10 service techs, maintaining high level of organization and productivity.
  • Monitored team's performance and gave feedback when necessary.
  • Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.

HVAC-R Service Technician

Sears
2003 - 12.2008
  • Educated customers on best practices for maintaining their HVAC-R systems, promoting long-lasting functionality.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Improved customer satisfaction by providing timely and efficient HVAC-R repair services.

General Manager/Kitchen Manager

Lepeep Restaurants
01.1987 - 04.2000
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Managed diverse team of professionals, fostering positive work environment and high employee satisfaction.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.

Education

Associate of Applied Science - HVAC/R

Vatterott College - Kansas City
Kansas City, MO
05.2002

High School Diploma -

George Westinghouse
Chicago, IL
05.1984

Skills

  • Technical knowledge
  • Task Delegation
  • Management experience
  • Workforce Planning
  • Training development aptitude
  • Strategic sales knowledge
  • Product Education
  • Customer Relationship Management
  • Project management abilities
  • Scheduling
  • Sales expertise
  • Problem-solving abilities
  • Team Development
  • Quality Control
  • P & L
  • Forecast & Actual
  • Communication & Professionalism

Accomplishments

During my time as a General Manager at LePeep, I set record profit margins at multiple locations. I also opened new store from start to finish.

As A technician, I was consistently AB May's top producer. After being promoted to supervisor, I developed and implemented strategies that produced over a dozen million dollar techs.

Timeline

HVAC Field & Service Supervisor

AB May Co.
12.2008 - Current

General Manager/Kitchen Manager

Lepeep Restaurants
01.1987 - 04.2000

HVAC-R Service Technician

Sears
2003 - 12.2008

Associate of Applied Science - HVAC/R

Vatterott College - Kansas City

High School Diploma -

George Westinghouse

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Don Jackson