Donritchie Ewane

• Provide routine information technology (IT) customer support in maintaining computing systems, printers and other peripherals
• Analyze and report daily on ticket resolution to an established weekly ticket closure rate
• Troubleshoot basic IT services as needed and assist customers with reported issues
• Make use if an automated ticketing system on a daily basis
• Successfully handle a wide range of hardware and network technology issues in a high-volume, fast paced environment
• Utilizing software, databases, scripts, and tools appropriately.

Implemented an integrated and streamlined pipeline within a private GitHub repository, leveraging reusable Terraform modules and templates. This approach facilitated efficient deployment of infrastructure across staging, development, and production environments while adhering to source code management and CI/CD pipeline requirements.

Selected Highlights:

• Automated internal reporting procedures for order processing using Terraform code and Dockerfile, streamlining processes through webhook integration with Jenkins, AWS CodeDeploy and Slack notifications, reducing manual intervention and increasing efficiency.
• Designed and implemented infrastructure as code using Terraform, reducing infrastructure provisioning time by 30%, showcasing expertise in cloud infrastructure management.
• Created and maintained deployment pipelines with Jenkins using Groovy, as well as CodePipeline and CodeBuild, enabling continuous integration and delivery. This approach fosters rapid software development and deployment.
• Decoupled monolithic applications into microservices and deployed them using Kubernetes in AWS Elastic Containers Service (ECS), improving application scalability and maintainability.
• Monitored infrastructure and applications using CloudWatch and Datadog, proactively resolving issues before impacting end-users, minimizing downtime, and ensuring a positive user experience.

Collaborated with a 5-person team to develop a web application that helps other students understand the underlined functionalities of a web application.

Adopted agile workflow for quick and efficient deployments, used Node's, MongoDB, HTML and CSS 5 to develop an ecommerce web application.

Praised for improving other students understanding and increased their knowledge on web applications by 15% via survey.

• Developed business intelligence and dashboard reporting solutions, enhancing data-driven decision-making and increasing overall team efficiency.
• Selected Highlights:
• Utilized GIT & GitHub as SCM tool, creating branches, tags, and managing access permissions for developers on various branches, resulting in streamlined collaboration and version control.
• Created and maintained fully automated CI/CD pipelines for code deployment using Jenkins, reducing manual intervention and accelerating the release process.
• Integrated SonarQube with Jenkins for continuous inspection of code quality, unit tests, and bug tracking, leading to improved code quality and faster resolution of issues.
• Installed and configured web/application servers such as Nginx, Apache, JBoss/Wildfly, and Tomcat, demonstrating expertise in server management and contributing to a stable and secure infrastructure.