Don Montgomery
Jackson,MS
Summary
Personable and dedicated Customer Service Representative with extensive experience in retail industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Experience Supervisor
Best Buy
Madison, MS
06.2023 - Current
- Collaborated with team members to identify areas of improvement in the customer experience.
- Created training materials and conducted workshops for new employees on best practices for customer service.
- Identified opportunities for process improvements based on insights from data analysis.
- Surpassed sales goals through implementation of successful marketing strategies.
Sale Advisor
Best Buy
Flowood, MS
10.2022 - 06.2023
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Cable Technician
TAK Communications
Jackson, MS
11.2020 - 10.2022
- Installed and tested coaxial cable, fiber optic cables, and other related equipment.
- Inspected cable lines to identify any damage or corrosion that could affect service.
- Tested newly installed cables using specialized testing equipment such as voltmeters, signal level meters and sweep frequency generators.
- Replaced defective parts or components within a cable system when necessary.
Shift Lead
Target
Flowood, MS
11.2019 - 11.2020
- Reinforced rules to promote superior employee performance.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Supervised and led employees to maintain productivity and customer service levels.
- Fostered a team-oriented environment to increase morale and productivity.
- Collaborated with management to set performance goals and evaluate progress.
Key Holder
SUBWAY®Restaurants
Brandon, MS
05.2016 - 09.2019
- Inspected physical condition of store premises to identify any maintenance issues.
- Participated in training sessions on topics such as customer service techniques and loss prevention strategies.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Verified accuracy of register tills at beginning and end of shift.
- Enforced safety regulations within the store environment to protect both employees and customers.
Education
Associate of Science - Business Administration
Jackson State University
Jackson, MSSkills
- De-Escalation Techniques
- Customer Service
- Organizational Skills
- Order and Refund Processing
- Adaptability
- Multitasking
- MS Office
- Sales closing
- Self Motivation
- Sales Quota Achievement
Timeline
Experience Supervisor
Best Buy
06.2023 - Current
Sale Advisor
Best Buy
10.2022 - 06.2023
Cable Technician
TAK Communications
11.2020 - 10.2022
Shift Lead
Target
11.2019 - 11.2020
Key Holder
SUBWAY®Restaurants
05.2016 - 09.2019
Associate of Science - Business Administration
Jackson State University