Summary
Overview
Work History
Education
Skills
Timeline
Generic
Matthew Lettera

Matthew Lettera

Experience Supervisor
Palm Beach Gardens,FL

Summary

I am a customer-driven, organized, and adaptive individual who knows how to bring a touch of fun to everything you do. Your unwavering commitment to customer satisfaction guides your professional and personal endeavors, making you a valuable asset in any customer-facing role.


With a knack for organization, you excel at managing tasks, projects, and deadlines effectively. Your meticulous nature ensures that everything runs smoothly, allowing you to deliver exceptional results consistently. Your ability to adapt to changing circumstances and embrace new challenges sets you apart, enabling you to thrive in dynamic environments where flexibility is key

Overview

10
10
years of professional experience

Work History

Experience Supervisor

Best Buy
01.2020 - Current
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
  • Performed duties and provided service in accordance with established operating procedures and company policies.
  • Established performance and service goals and held associates accountable for individual performance.
  • Developed new employees and on-going performance assessment of current employees.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
  • Trained newly hired sales team in upselling techniques.
  • Mentored new sales associates to contribute to store's positive culture.

Retail Sales Advisor

Best Buy
05.2015 - 01.2020
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Developed professional relationships with customers to increase loyalty, retention and rapport.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Maintained clean sales floor and straightened and faced merchandise.

Education

Bachelors - Hotel And Restaurant Management

Florida Culinary Institute
Fort Lauderdale, FL
05.2008

High School Diploma -

Glades Day
Belle Glade, FL
05.2005

Skills

  • Delegation and Supervision
  • Customer Order Management
  • Originality and Creativity
  • Customer Care
  • Customer Experience Improvement
  • Customer Issue De-Escalation
  • Team-Building Exercises
  • Corrective Actions
  • Manage Employees

Timeline

Experience Supervisor

Best Buy
01.2020 - Current

Retail Sales Advisor

Best Buy
05.2015 - 01.2020

Bachelors - Hotel And Restaurant Management

Florida Culinary Institute

High School Diploma -

Glades Day
Matthew LetteraExperience Supervisor