Don Pesulima
Gaithersburg,MD
Summary
Hardworking military veteran accustomed to fast-paced environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in hospitality standards and best practices.
Overview
11
11
years of professional experience
Work History
Floor Ambassador 2
Canon Business Process Services
New York, NY
10.2023 - 03.2024
- Prepared the morning pantries (brewed coffee pots, rinsed the coffee machines, etc.) on all floors before office hours.
- Established cleanliness on all floors throughout the day alongside the maintenance crew members.
- Facilitated communication between clients and the appropriate personnel(s) regarding requests and concerns.
- Maintained professionality and efficiency while working closely with leadership.
- Assisted the mailroom team members with deliveries and logistics as needed.
Grocery Order Writer (Supervisor)
Whole Foods Market Inc
Manhattan, NY
04.2022 - 08.2023
- Verified accuracy of information and executed clarification of orders.
- Assessed supply levels, placed new orders and replenished items.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Supported team and store leadership to drive growth and development.
- Prevented key account losses by researching discrepancies and correcting problems.
In-Store Online Shopper
Amazon (Whole Foods)
Glen Mills, PA
03.2021 - 03.2022
- Satisfied customers with quick, accurate service under tight deadlines.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Greeted customers and answered product or service questions.
Store Associate
GameStop
Silver Spring, MD
05.2018 - 01.2020
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Assisted store managers with backroom inventory.
- Assisted night managers with nightly closing procedures.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
Hospital Corpsman
United States Navy, USN
02.2013 - 02.2018
- Instructed sailors and marines in first aid, self-aid and personal hygiene procedures.
- Assisted doctors on surgical procedures.
- Supervised sterilization of medical instruments.
- Worked alongside civilian contractors on medical records management.
- Performed clinical laboratory tests and operated sophisticated lab equipment.
Education
Some College (No Degree) -
Montgomery College
Rockville, MDSkills
- Customer Service
- Relationship Building
- Documentation and Reporting
- Planning and Organization
- Verbal and Written Communication
- Flexible Schedule
- Heavy Lifting
- Upbeat and Outgoing Attitude
- Decision Making
- Attention to Detail
Timeline
Floor Ambassador 2
Canon Business Process Services
10.2023 - 03.2024
Grocery Order Writer (Supervisor)
Whole Foods Market Inc
04.2022 - 08.2023
In-Store Online Shopper
Amazon (Whole Foods)
03.2021 - 03.2022
Store Associate
GameStop
05.2018 - 01.2020
Hospital Corpsman
United States Navy, USN
02.2013 - 02.2018
Some College (No Degree) -
Montgomery College