Luis Branndon Cervantes
North Salt Lake,UT
Summary
Results-driven customer service representative with experience in fostering positive customer interactions and resolving complaints efficiently. Known for strong problem resolution skills and effective communication, ready to enhance team performance and customer experiences.
Overview
4
4
years of professional experience
Work History
Floor Ambassador
Compass Group Management
Salt Lake City, UT
10.2025 - Current
- Engaged costumers to provide tailored service and support, fostering positive interaction.
- Assisted costumers efficiently, contributing to a seamless overall experience.
- Resolved costumer inquiries and complaints with professionalism and efficiency.
- Communicated flight details clearly and addressed costumer concerns promptly, ensuring satisfaction.
Customer Service Representative
Target
Salt Lake City, UT
09.2023 - 06.2025
- Resolved customer complaints swiftly to maintain satisfaction and encourage repeat business.
- Assisted customers with product inquiries and service-related issues to foster informed decision-making.
- Identified and addressed customer needs promptly to enhance overall experience.
- Communicated efficiently with customers in English and Spanish.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Costumer Service Representative
Vivent Home Arena / Delta Arena
Salt Lake City, UT
10.2021 - 11.2024
- Delivered exceptional service by assisting customers with product inquiries and resolving issues, enhancing overall customer experience.
- Processed returns and exchanges according to store policies, ensuring customer satisfaction and compliance.
- Supported management in improving workflow processes.
- Engaged with customers to address concerns and ensure satisfaction, fostering positive relationships.
Ambassador
TJ Maxx
Bountiful, UT
07.2022 - 05.2023
- Resolved customer inquiries and complaints effectively and professionally.
- Engaged customers by sharing product knowledge and promoting store initiatives to increase customer satisfaction.
- Built customer confidence through active listening and tailored feedback, addressing concerns effectively.
- Collaborated with team members to improve customer service experiences, fostering a supportive team environment.
- Participated in team meetings to discuss sales goals and strategies.
Education
Associate of Science - Medical Technology
Salt Lake Community College
Salt Lake City, UT06-2029
High School Diploma -
Horizante Instruction Center
Salt Lake City, UT05-2024
Skills
- Customer service
- Customer engagement
- Team collaboration
- Time management
- Problem resolution
- Effective communication
- Critical thinking
- Research and analysis
- Data analysis
- Team building
Languages
Spanish
Professional Working
Timeline
Floor Ambassador
Compass Group Management
10.2025 - Current
Customer Service Representative
Target
09.2023 - 06.2025
Ambassador
TJ Maxx
07.2022 - 05.2023
Costumer Service Representative
Vivent Home Arena / Delta Arena
10.2021 - 11.2024
Associate of Science - Medical Technology
Salt Lake Community College
High School Diploma -
Horizante Instruction Center