Markus Klass
Brooklyn
Summary
Dedicated professional with proven performance, Ready to make an immediate contribution to your organization.
Overview
8
8
years of professional experience
Work History
Floor Ambassador
Delta Sky Club
- Provided excellent customer service by utilizing my in-depth knowledge of the services.
- Had an excellent attendance record and was always on time for work.
- Increased customer satisfaction by resolving service issues.
- Collecting dishes, glasses of residing customers to ensure they always had a clean space whenever possible.
Wheelchair Agent
ERMC Aviation, LLC
05.2025 - Current
- Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
- Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.
- Transported many different passengers in wheelchairs to and from the aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
Overnight Receiver(Intern)
Lowe's
04.2021 - 09.2022
- Replenished out-of-stock and low-stock items by transporting merchandise to the sales floor.
- Cleaned up the aisles, preparing and making sure it's presentable for customers when the store is ready to open for customer service.
- Unloaded trucks that contained a different variety of light and heavy products.
Maintenance Worker
Foot Soldiers, LLC
08.2021 - 03.2022
- Performed general cleaning of buildings and properties.
- Cleaned up sidewalks and streets of garbage strewn across the area I was assigned to clean.
- Organized and ensured that all essential tools were in good condition and present when distributed and returned.
Retail Store Associate(Intern)
CVS Caremark
06.2019 - 08.2019
- Walked through the department multiple times to assess and correct issues such as cleaning and stock replenishment requirements each shift.
- Moved large containers of various products from the truck to the store.
- Provided customer service when needed.
Assistant Art Teacher(Intern)
Children of Promise NYC
06.2017 - 08.2017
- Kept track of certain things when the lead teacher was busy or in need of assistance.
- Organized and prepared art and class materials with the lead teacher.
- Teaching knowledge and skills in art that includes drawings, paintings, and lettering.
- Assisted children with the completion of projects.
Education
High School -
Brooklyn High School Of The Arts
Brooklyn, NY06-2018
Skills
- Team building
- Enthusiastic and dependable
- Attention to detail
- Teamwork
- Creativity
- Interpersonal Skills
Timeline
Wheelchair Agent
ERMC Aviation, LLC
05.2025 - Current
Maintenance Worker
Foot Soldiers, LLC
08.2021 - 03.2022
Overnight Receiver(Intern)
Lowe's
04.2021 - 09.2022
Retail Store Associate(Intern)
CVS Caremark
06.2019 - 08.2019
Assistant Art Teacher(Intern)
Children of Promise NYC
06.2017 - 08.2017
Floor Ambassador
Delta Sky Club
High School -
Brooklyn High School Of The Arts
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