Don Petty
Dallesport,WA
Summary
To provide impeccable customer service, which creates a pleasurable experience with natural poise and a friendly demeanor with a team attitude and management experience
Overview
18
18
years of professional experience
1
1
Certification
Work History
Analyst II
TestAmerica
02.2007 - 06.2009
Reagent Prep Lab Manger
TestAmerica
07.2009 - 07.2011
- Set and oversaw quality assurance guidelines for laboratory work.
- Designed processes to increase efficiency by minimizing error and reducing repetitive tasks.
Project Manager – Drinking Water (City utilities)
TestAmerica
07.2011 - 07.2012
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
Owner
Finatics Tropical Fish LLC
06.2012 - 04.2019
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed day-to-day business operations.
Owner
The Unique Toy Shop
01.2017 - 04.2019
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Service Desk/ Returns Associate
The Home Depot Inc
04.2019 - 01.2021
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Delivered high-quality customer service by gathering feedback on product deficiencies.
Service Desk Lead
The Home Depot #4739
02.2021 - 11.2021
Specialty Department Supervisor
The Home Depot #4746
11.2021 - 01.2022
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
Customer Experience Manager
The Home Depot Inc
02.2022 - 01.2023
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
Night Operations Assistant Store Manager
The Home Depot Inc
02.2023 - Current
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
North Pole High school
North Pole, AK01.1984
Community College (No Degree) -
Tanana Valley CC
Fairbanks, AK01.1987
Certification A+ - Computer Mechanics And Repair
Microsoft Training Center
Fairbanks, AK02.2001
CAM Data Systems POS Certification -
Cam Data Training Center
Las Vegas, NV01.2002
Skills
- Former owner of small Retail Tropical Fish business for 7 years
- Ability to multi-function and interface with customers and suppliers
- Dedicated to maintaining a clean work environment, as well as a professional personal appearance
- Provides clear, polite, and positive communication with diverse customers to ensure customers receive the items that they are looking for
- Team player with management & excellent Customer Service record
- Upholds a proven track record of maximizing sales and satisfying customer needs
- 7 years as small business owner and manger
- Experienced in training new associates and delegation of responsibilities
- Learn quickly and adapt well to new situations and environments
References
- Diana Petty, (509) 438-0683, Former wife/partner raising our children
- Kevin Van SpyBroeck, (315) 532-0721, Friend/Toy Shop Partner
- Brian Presley, (509) 396-4297, Store Manager #4746
Volunteerandcivics
While Working in Richland, Wa I was a volunteer maintenance man “handy man” at Quinault Baptist Church and the Children's Christian School known as Corem Deo academy.
Certification
Achieved 1st Degree Black belt in World Tang Soo Do Karate Under Master Larry Wick.
Timeline
Night Operations Assistant Store Manager
The Home Depot Inc
02.2023 - Current
Customer Experience Manager
The Home Depot Inc
02.2022 - 01.2023
Specialty Department Supervisor
The Home Depot #4746
11.2021 - 01.2022
Service Desk Lead
The Home Depot #4739
02.2021 - 11.2021
Service Desk/ Returns Associate
The Home Depot Inc
04.2019 - 01.2021
Owner
The Unique Toy Shop
01.2017 - 04.2019
Owner
Finatics Tropical Fish LLC
06.2012 - 04.2019
Project Manager – Drinking Water (City utilities)
TestAmerica
07.2011 - 07.2012
Reagent Prep Lab Manger
TestAmerica
07.2009 - 07.2011
Analyst II
TestAmerica
02.2007 - 06.2009
High School Diploma -
North Pole High school
Community College (No Degree) -
Tanana Valley CC
Certification A+ - Computer Mechanics And Repair
Microsoft Training Center
CAM Data Systems POS Certification -
Cam Data Training Center
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