Summary
Overview
Work History
Education
Skills
Timeline
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Don Williams

West Hills,CA

Summary

Dynamic team leader with exceptional people skills and a proven track record of driving performance metrics. Achieved the distinction of being the top agent at Amazon, handling the highest number of contacts nationally. Demonstrates a strong commitment to optimizing call handling times and thrives in high-pressure environments, consistently exceeding targets. Career aspirations include continuing to leverage analytical skills to enhance operational efficiency and team performance.

Overview

3
3
years of professional experience

Work History

Technical Support Representative

Amazon
Remote (West Hills), CA
06.2023 - Current
  • Strong ability to communicate effectively with customers, ensuring issues are resolved swiftly and with high satisfaction.
  • Skilled at identifying and addressing technical issues, ensuring that customer problems are resolved efficiently.
  • Monitor, analyze, and improve performance metrics by tracking team progress and providing timely feedback.

Delivery Station Liason

Amazon SDS
Santa Clarita, CA
05.2022 - 06.2023
  • Worked in a fast-paced, high-volume environment, demonstrating an ability to handle complex operations and deliver under tight deadlines.
  • Tracking and reporting on operational performance metrics, making sure that goals were achieved regarding delivery times, quality, and customer satisfaction.
  • Handled customer and team conflicts in a professional and effective manner, ensuring the situation was resolved quickly and positively.

Education

Bachelor of Science - Computer Science

Western Governors University
Salt Lake City, UT
06-2026

Skills

  • Conflict resolution
  • Crew training
  • Increasing performance-based metrics
  • Working well under pressure and guidelines
  • Leadership
  • Managing safety

Timeline

Technical Support Representative

Amazon
06.2023 - Current

Delivery Station Liason

Amazon SDS
05.2022 - 06.2023

Bachelor of Science - Computer Science

Western Governors University

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Don Williams