Dona Cathey
Apple Valley,CA
Summary
Results-driven Parts Manager with expertise in inventory management, vendor relations, and customer service. Proven record of enhancing operational efficiency and mentoring team members to achieve high standards of service.
Dynamic professional with extensive experience in parts management and service operations. Adept at streamlining processes, training staff, and fostering strong vendor relationships. Committed to driving customer satisfaction and operational excellence.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Parts Manager
High Desert Ford
Victorville, CA
07.2010 - Current
- Managed inventory levels to ensure optimal parts availability and reduce downtime.
- Streamlined order processing procedures, enhancing efficiency in parts acquisition and distribution.
- Led training sessions for new staff on inventory management systems and best practices.
- Implemented a tracking system for parts orders, improving accuracy in fulfillment and delivery times.
- Developed vendor relationships to negotiate favorable terms and secure timely deliveries of quality parts.
- Analyzed sales trends to forecast demand and adjust inventory strategies accordingly.
- Oversaw the daily operations of the parts department, ensuring adherence to company policies and standards.
- Mentored team members on customer service excellence, resulting in improved client satisfaction scores.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Streamlined the ordering process for faster and more accurate deliveries, resulting in higher customer satisfaction.
- Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Initiated cross-training programs for staff members, creating a more versatile workforce capable of handling various tasks within the department.
- Coordinated with service department to ensure seamless availability of parts, improving overall service turnaround times.
Service Manager
Redlands Ford
Redlands, CA
08.1997 - 07.2015
- Oversaw daily operations, ensuring efficient service delivery and customer satisfaction.
- Implemented process improvements that enhanced workflow efficiency across service departments.
- Mentored and trained service staff, fostering a culture of continuous learning and development.
- Analyzed customer feedback to identify trends and improve service offerings.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Coordinated with other departments to maintain streamlined and productive workflow.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Implemented strategies to increase customer service satisfaction ratings.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Parts Manager
Redlands Ford
Redlands, CA
08.1997 - 07.2010
- Managed inventory levels to ensure optimal stock availability and reduce excess parts.
- Streamlined ordering processes by implementing automated systems for efficiency and accuracy.
- Trained and mentored team members on product knowledge and customer service best practices.
- Analyzed sales data to identify trends and inform purchasing decisions for high-demand items.
- Developed relationships with suppliers to negotiate favorable terms and improve cost management.
- Led initiatives to enhance customer satisfaction through improved service delivery and response times.
- Oversaw daily operations, ensuring compliance with safety regulations and company policies.
- Conducted regular audits of inventory systems to maintain accuracy and prevent discrepancies.
Education
High School Diploma -
Lennox High School
Lennox, CaliforniaSkills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Stock management
- Vendor relations
- Inventory auditing
- Returns processing
- Forklift operation
- Inventory restocking
- Warehouse operations
- Customer relations
- Staff training
- Supply chain coordination
- Obsolescence control
- Problem-solving
- Hardworking and reliable
- Microsoft office
- Decision-making
Certification
- CM - Certified Manager Certification with Ford Motor Company
Timeline
Parts Manager
High Desert Ford
07.2010 - Current
Service Manager
Redlands Ford
08.1997 - 07.2015
Parts Manager
Redlands Ford
08.1997 - 07.2010
High School Diploma -
Lennox High School