Dona Veras
Bronx,New York
Summary
Bilingual hospitality leader with experience in HR operations, staffing, employee relations, compliance, payroll, and performance management. Known for planning schedules from sales trends, supporting labor-cost control, and resolving employee concerns through fair investigations that strengthen accountability and service.
Overview
6
6
years of professional experience
Work History
General Manager
Levain Bakery
New York, New York
01.2023 - Current
- Managed performance reviews and employee evaluations to support individual development and align team goals.
- Ensured compliance with HR laws, policies, and regulations.
- Addressed employee concerns and conducted thorough investigations to ensure a fair workplace environment.
- Analyzed sales trends to optimize staffing levels for peak and off-peak seasons.
Assistant General Manager
Time Out Market
New York, New York
08.2025 - 02.2026
- Recruited, interviewed, and evaluated candidates to build a strong team.
- Maintained compliance with HR laws, policies, and regulations.
- Created staff documents for hourly employees to promote consistency and compliance.
- Managed inventory and performed regular reconciliations to streamline stock tracking.
Restaurant Floor Manager
Eataly
Flat Iron, New York
11.2023 - 08.2025
- Reviewed sales, inventory, and costs to enhance financial oversight and operational efficiency.
- Documented, investigated, and resolved employee and guest concerns to foster a positive environment.
- Maintained up-to-date knowledge of HR laws and regulations to uphold compliance standards.
General Manager (Promoted)
Sammy Boy Entertainment
New York, New York
08.2021 - 08.2022
- Recruited, trained, and hired 60+ employees to support successful new store openings.
- Developed employee handbooks and training materials to standardize policies and procedures.
- Managed schedules for nine brands across multiple locations to ensure operational efficiency.
General Manager
Le Pain Quotidien
New York, New York
07.2020 - 08.2021
- Reviewed company financials and profit and loss statements monthly, supporting senior leadership in informed financial decision-making.
- Tracked daily waste of perishable goods, holding staff accountable for waste goals and preventing unnecessary loss.
- Reduced company turnover by implementing regular updates on availability for over 50 employees, ensuring accurate weekly scheduling.
Education
Master of Business Administration -
King Graduate of Business
Bachelor of Hospitality Management -
Monroe College
Skills
- Financial oversight
- Operational efficiency
- Compliance management
- Team leadership
- Staff development
- Leadership
- Team leadership
Timeline
Assistant General Manager
Time Out Market
08.2025 - 02.2026
Restaurant Floor Manager
Eataly
11.2023 - 08.2025
General Manager
Levain Bakery
01.2023 - Current
General Manager (Promoted)
Sammy Boy Entertainment
08.2021 - 08.2022
General Manager
Le Pain Quotidien
07.2020 - 08.2021
Master of Business Administration -
King Graduate of Business
Bachelor of Hospitality Management -
Monroe College