Donald Staggers

• Educated clients on insurance products and services offered by USA Benefit's Group.
• Assisted customers in selecting appropriate coverage to meet their needs.
• Processed applications and maintained accurate client records in the company database.
• Managed appointment schedules to optimize client consultations and increase efficiency.
• Engaged positively with each customer, providing professional, and polite support for sales and service needs.
• Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
• Developed relationships with customers by providing excellent customer service.
• Resolved customer complaints promptly and effectively.
• Continuously met sales goals via strategic prospecting.
• Identified opportunities for cross-selling additional products and services.
• Negotiated contracts with customers to secure sales deals.
• Followed up with prospects on a regular basis to ensure satisfaction with services provided.
• Generated leads through cold calling, online searches, and referrals from existing clients.
• Regularly met or exceeded established sales goals by implementing strategic closing techniques.
• Conducted market research to identify potential customers and their needs.
• Drove sales through development of successful promotional strategies and product placement.

Provided clients with health insurance products and supplements based on their needs and budget while educating them on key aspects of the industry.

• Educated clients on insurance products and services offered by USA Benefit's Group.
• Assisted customers in selecting appropriate coverage to meet their needs.
• Processed applications and maintained accurate client records in the company database.
• Conducted follow-up calls to ensure client satisfaction and address concerns.
• Collaborated with team members to enhance sales strategies and improve performance.
• Organized promotional materials for community events and client presentations.
• Managed appointment schedules to optimize client consultations and increase efficiency.
• Developed relationships with customers by providing excellent customer service.
• Resolved customer complaints promptly and effectively.

Architect and administrator of the affinity benefit program for the Transportation Association of Maryland, Inc. (TAM) which has over 100K members.

Marketed and sold individual and group plans to small business owners in Maryland, Virginia and Washington, DC.

Provided comprehensive needs based analysis and financial planning for clients utilizing insurance and financial products and strategies.

Provided comprehensive needs based analysis and financial planning for clients utilizing insurance and financial products and strategies.

Helped clients create and preserve wealth through the balanced co-mingling of comprehensive planning techniques, insurance products and financial strategies.

Trained on how to manage client portfolios and advise clients to when to buy or sell financial securities and invest in general.

Voluntary time off to explore new career path options outside of the television news industry.

Managed the #1 11pm weekly news broadcast in the Washington Metropolitan television market for four consecutive years.

Managed the #1 weekly news show in Baltimore from 1999-2003.

Dispatched reporters and videographers to daily breaking news stories. Wrote news copy for news reporters and anchors.

Managed the #1 rated weekend news shows in Baltimore.

Routinely scooped the competition on daily news and breaking news stories using confidential sources and police/fire scanners.