Donaijah Robbins
Miami Gardens
Summary
Customer-focused professional with 7+ years of experience in customer service, security, and retail industries. Proven ability to build strong client relationships, resolve complex issues, and deliver personalized support to exceed expectations. Proficient in sales strategies, account management, and team training, resulting in improved customer satisfaction and operational efficiency. Seeking opportunity to contribute expertise to a dynamic organization dedicated to exceptional service and innovation.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Chewy.com
02.2021 - 01.2025
- Handled 50+ customer inquiries daily, resolving issues with 95% customer satisfaction.
- Actively listened to customer concerns and escalated major issues to supervisors for quick resolution.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed customer orders accurately and efficiently, ensuring timely fulfillment.
- Updated customer account information, maintaining error-free records and improving database accuracy.
- Delivered personalized service, exceeding client expectations and fostering loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Security Officer
Allied Universal Security Services
11.2019 - 03.2020
- Conducted hourly patrols of key areas, ensuring safety and quickly addressing security concerns.
- Wrote detailed reports on property damage, unauthorized persons, and unusual activities.
- Assisted law enforcement in monitoring suspicious activities and addressing incidents.
- Cultivated a professional and courteous environment while ensuring visitor safety.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Customer Service Representative
Publix
09.2016 - 11.2019
- Delivered outstanding service by managing customer inquiries, resolving issues, and promoting company offerings.
- Maintained consistent satisfaction ratings through proactive problem-solving and customer engagement.
- Trained and mentored new staff to ensure a high-performing and customer-focused team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Managed high call volume while maintaining a professional and friendly demeanor with all customers.
Education
High School Diploma -
Miami Jackson Senior High School
Miami, FL06.2017
Skills
- Customer Service
- Customer Relationship Management (CRM) Systems
- Data entry
- Sales Expertise and Upselling Techniques
- Problem resolution
- Active Listening and Conflict Resolution
- Relationship building
- Staff Training and Development
- Analytical and Problem-Solving Abilities
- Strong Written and Verbal Communication Skills
- Report Writing and Recordkeeping
- Time Management and Multitasking
Timeline
Customer Service Representative
Chewy.com
02.2021 - 01.2025
Security Officer
Allied Universal Security Services
11.2019 - 03.2020
Customer Service Representative
Publix
09.2016 - 11.2019
High School Diploma -
Miami Jackson Senior High School
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