Donal Sprouse
Richmond,VA
Summary
High energy restaurant worker skilled at welcoming guests and overseeing dining operations. Proficient in balancing server loads, kitchen staff limits and customer desires. Calm and level-headed in all types of situations.
Experienced with delivering excellent customer service and handling front-end tasks efficiently. Utilizes strong communication and problem-solving skills to address customer inquiries and ensure smooth operations. Track record of working collaboratively with team members to meet and exceed service expectations.
Overview
11
11
years of professional experience
Work History
Front Service Clerk/ Cashier
Publix
Richmond, VA
09.2023 - Current
- Provided exceptional customer service to enhance guest satisfaction and retention.
- Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
- Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Greeter/Cashier
Buffalo Wild Wings, BWW
Richmond, VA
05.2021 - 09.2023
- Acted as first point of contact for visiting clients and customers.
- Informed servers of newly seated parties for speedy service.
- Greeted upwards of 5-10 customers with smile and provided friendly, knowledgeable service.
- Answered customer questions and pointed individuals in right directions.
Dishwasher/Busser
Genghis Grill
Richmond, VA
08.2020 - 11.2020
- Cleared, washed and stacked multiple plates, dining utensils and trays quickly and without breaking.
- Increased machine efficiency by scraping and pre-washing dishes.
- Scraped, washed and efficiently restacked dishware, utensils and glassware to keep kitchen ready for customer demands.
- Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health.
- Assisted 2-4 servers with cleaning off tables.
Cashier
Moes Southwestern Grill
Richmond, VA
06.2019 - 02.2020
- Helped 10s of customers complete purchases, locate items and join reward programs.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts
- Fry Chips
Cashier
Moes Southwestern Grill
Richmond, VA
08.2018 - 03.2019
- Collected and authorized payments of 10s of guests.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Fry Chips
Prep Cook
Pizza Hut Italian Bistro
Richmond, VA
04.2015 - 11.2016
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Operated dishwasher and manually washed dishes to clean all chinaware, silverware and cooking utensils.
- Maintained food safety and sanitation standards.
- Prep pizza dough
- Store prepped pizza dough
Education
Highschool Diploma -
Northstar Academy
Richmond, VA06-2012
Skills
- Store cleaning
- Customer engagement
- Bagging techniques
- Hospitality services
- Complaint handling
- Stock replenishment
- Cash handling
- Store maintenance
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Front Service Clerk/ Cashier
Publix
09.2023 - Current
Greeter/Cashier
Buffalo Wild Wings, BWW
05.2021 - 09.2023
Dishwasher/Busser
Genghis Grill
08.2020 - 11.2020
Cashier
Moes Southwestern Grill
06.2019 - 02.2020
Cashier
Moes Southwestern Grill
08.2018 - 03.2019
Prep Cook
Pizza Hut Italian Bistro
04.2015 - 11.2016
Highschool Diploma -
Northstar Academy