Donal Torrento
Pacoima,CA
Summary
Professional driver offering several years of experience completing daily delivery tasks on time and safely. Knowledgeable in efficient routes within assigned territory. Skilled at following traffic laws and maintaining top-quality client services. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
21
21
years of professional experience
1
1
Certification
Work History
UBER DRIVER
SELF-EMPLOYED
PACOIMA
01.2016 - Current
- Greeted customers and provided them with information about the rideshare service.
- Navigated routes using GPS systems for efficient delivery of passengers.
- Continuously monitored traffic conditions in order to select optimal route for passenger destination.
- Ensured customer safety by providing seat belts and adhering to traffic laws.
- Worked closely with dispatch center staff to coordinate pickups and drop-offs in a timely manner.
- Provided friendly customer service during trips, including offering assistance with luggage loading and unloading and answering questions about local attractions.
- Performed pre-trip vehicle inspections according to company standards to ensure safety on the road.
- Displayed excellent time management skills by arriving at pickup locations early or on time.
- Ensured compliance with all federal and state laws pertaining to transportation services.
- Maintained cleanliness of vehicle interior and exterior, including vacuuming, washing windows, and refueling when necessary.
- Adhered to all city regulations related to ride share services such as speed limits, parking rules.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Monitored fuel levels and tire pressure regularly to ensure vehicle is running efficiently.
- Established positive relationships with customers through courteous interactions.
- Notified customers of delays to decrease calls to support.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Used advanced driving techniques to better improve time management and safety.
- Achieved consistently high customer scores due to exceptional service.
- Drove passengers from pick-up points to deliver to destination.
- Offered riders information about local attractions and restaurants.
- Cleaned vehicle regularly to maintain professional appearance.
- Leveraged local knowledge to recommend destinations, dining, and entertainment options to passengers.
- Adapted to varying traffic conditions and rerouted to maintain timely service.
- Monitored vehicle maintenance, scheduling regular service to prevent breakdowns.
- Kept detailed records of rides, including times, distances, and earnings, for reporting purposes.
- Conducted daily vehicle inspections to ensure operational safety and comfort.
- Presented clean and sanitized vehicle to customers for utmost satisfaction.
BUS DRIVER
LADOT Transit
VAN NUYS , CA
01.2004 - 12.2015
- Stocked buses with supplies such as maps, brochures and other materials for passenger use.
- Communicated effectively with dispatch staff via two way radio regarding delays, detours.
- Assisted elderly or disabled passengers with boarding and disembarking from the bus.
- Checked passenger tickets throughout route journey to ensure they had valid tickets for their destination.
- Inspected vehicles prior to each shift for mechanical defects or malfunctions.
- Collected fares, tickets and passes accurately.
- Operated wheelchair lifts as needed to assist passengers with special needs onto the bus safely.
- Ensured safety of passengers by adhering to all applicable traffic laws and regulations.
- Verified that all passengers were seated before operating the bus.
- Maintained order among passengers during trip by enforcing rules of conduct.
- Greeted customers in a friendly manner when boarding the bus.
- Followed designated routes according to timetables while obeying speed limits at all times.
- Reported any incidents that occurred during route travel to management personnel immediately.
- Reported any mechanical or operational issues to maintenance staff promptly.
- Responded quickly and calmly in emergency situations such as accidents or medical emergencies.
- Maintained daily logs of vehicle inspections, trips, hours worked and other pertinent information.
- Provided courteous customer service while answering questions regarding routes and schedules.
- Transported passengers on predetermined routes while obeying traffic regulations.
- Completed accident and incident reports accurately and legibly at end of scheduled shifts.
- Provided route, schedule and fare information to passengers.
- Operated bus professionally and interacted with passengers to foster pleasant rides.
- Performed pre-trip inspection and mechanical checks before scheduled run.
- Drove established routes and maintained knowledge of streets and stops to deliver positive passenger experiences.
- Obeyed DOT rules and regulations and local laws to maximize safety.
Education
GED -
San Fernando Senior High School
San Fernando, CA06-2000
Skills
- Customer Engagement
- Vehicle Maintenance
- Time Management
- Customer Service
- Safe Driving
- Punctuality
- Knowledge of local area
- Dependable and Trustworthy
- Schedule Coordination
- Fare and Voucher Collection
- Commercial Drivers License CDL
Languages
Spanish
Native/ Bilingual
Certification
- CLASS B DRIVER'S LICENSE WITH ENDORSEMENTS FOR PASSENGERS AND AIR BRAKES
Timeline
UBER DRIVER
SELF-EMPLOYED
01.2016 - Current
BUS DRIVER
LADOT Transit
01.2004 - 12.2015
GED -
San Fernando Senior High School