DONALD BACON
Portland
Summary
Experienced Claims Adjuster with strong analytical abilities and a background in customer service. Seeking a role where I can contribute to the timely and accurate handling of claims. Dedicated to providing a positive experience for policyholders throughout the entire claims process.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Claims Adjuster
State Farm
08.2024 - 12.2024
- Scope and sketch property using applications such as Xactimate
- Works with the insured, the contractors, and others to assess the extent of the loss
- Document the findings, create a detailed report of my investigation
- Maintained a dairy system, capturing all relevant documents and data
- Creates and pays settlement amount based on findings of investigation
Medical Claims Representative
Progressive
12.2023 - 07.2024
- Analyze account benefit plans to ensure claims align with coverage and policies
- Validate the accuracy of medical codes provided in claim submissions
- Gather information regarding the accident, involved parties, and potential injuries
- Providing payments to policy holders and medical providers to reach a fair resolution within policy limits
Telephone Auto Claim Representative
Geico
01.2022 - 11.2023
- Promptly investigate all assigned claims and insurance policies to process claims in accordance with individual coverage available
- Communicated liability decisions to insureds and claimants while maintaining high levels of customer service
Return Material Authorization Specialist
RAM Mounts
06.2021 - 01.2022
- Coordinated with customers and support personnel to facilitate warranty claims and returns
Customer Care Specialist
Alliance Data
02.2019 - 03.2021
- Providing exceptional customer service, identifying problems, troubleshooting, and finding solutions to customer concerns
Education
Journalism
01-2005
Journalism
01.2002
Skills
- Claims processing
- Excellent people skills
- Claims investigation
- Damage assessment
- Property inspection
Certification
CALA Certified All-Lines Adjuster
Timeline
Property Claims Adjuster - State Farm
08.2024 - 12.2024
Medical Claims Representative - Progressive
12.2023 - 07.2024
Telephone Auto Claim Representative - Geico
01.2022 - 11.2023
Return Material Authorization Specialist - RAM Mounts
06.2021 - 01.2022
Customer Care Specialist - Alliance Data
02.2019 - 03.2021
City College of New York - , Journalism
Youngstown State University - , Journalism
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