Donald Baldwin
Richmond,VA
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
12
12
years of professional experience
Work History
Manager
Cellar Restaurant And Pub
Blacksburg, VA
08.2012 - 04.2024
- Maintained adherence to industry regulations and corporate policies.
- Conducted regular staff meetings to discuss progress and identify areas for improvement.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory levels to meet demand without overstocking, reducing waste.
Education
GED -
Virginia Beach Public Schools
Virginia Beach, VA07-2008
Skills
- Business Development
- Performance Management
- Staff Development
- Workforce Management
- Policy Implementation
- Staff Training and Development
- Verbal and written communication
- Team Leadership
- Time Management
Affiliations
Experience in the use of the MS 365 suite of applications, such as:
- MS Word
- Excel
- OneNote
- Outlook
- Teams
Timeline
Manager
Cellar Restaurant And Pub
08.2012 - 04.2024
GED -
Virginia Beach Public Schools
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