Donald Brown
Convent,LA
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 15 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
25
25
years of professional experience
Work History
Senior Deskside Technician
Stefanini IT Solutions
09.2020 - Current
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
Customer Service Rep
Time Warner Cable
10.2014 - 03.2020
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Process Control Technician
Cardinal Glass Industries
05.2009 - 10.2014
- Complete hourly quality checks on glass and coating
- Assist supervisor in ensuring proper procedures are followed
- Provide assistance to coworkers as needed.
Network Administrator
ANIDirect
06.2007 - 01.2009
- Maintain internal network of approximately 50 users and 20 servers
- Provide a high level of technical assistance to customers with service contracts
- Complete special projects as needed.
Customer Support Analyst
Spherion
03.2007 - 05.2008
- Assist insurance agent’s and their staff with issues concerning the hardware and software in their agency
- Ensure all calls are accurately logged in HP Service Desk
- Provide high quality customer service.
Network Administrator
City Credit Union
06.2002 - 01.2007
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Assessed organizational needs and recommended suitable solutions based on best practices in network design, security protocols, and system administration standards.
- Streamlined user support processes to ensure efficient problem resolution and minimize business disruption.
Technical/Service Support Representative
Stream International
09.1999 - 05.2002
- Responsibilities included (assisting customers): Get connected to one of the top two ISP's in the world (MSN and EARTHLINK)
- With all aspects of their newly purchased, top name computers (DELL)
- With all of their hardware and operating system issues, such as Windows ME, Windows 95, Windows 98, and Windows for workgroups.
Education
Northlake
Irving, TX01.2001
Skills
Tech-Savvy
Inventory Management
Equipment Installation
System repairs
Equipment Troubleshooting
Customer interaction
Diagnostics and troubleshooting
Works Well Under Pressure
Customer Service
Customer rapport
Network Administration
System Installation
Timeline
Senior Deskside Technician
Stefanini IT Solutions
09.2020 - Current
Customer Service Rep
Time Warner Cable
10.2014 - 03.2020
Process Control Technician
Cardinal Glass Industries
05.2009 - 10.2014
Network Administrator
ANIDirect
06.2007 - 01.2009
Customer Support Analyst
Spherion
03.2007 - 05.2008
Network Administrator
City Credit Union
06.2002 - 01.2007
Technical/Service Support Representative
Stream International
09.1999 - 05.2002
Northlake