Dylan Gonzalez
Angleton,TX
Summary
Technical professional with background in system maintenance and repair, ready to contribute to dynamic team. Proven ability to adapt to changing needs and deliver reliable results. Highly skilled in technical diagnostics and collaborative problem-solving.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Senior Deskside Technician
Stefanini IT Solution
Freeport, TX
03.2022 - Current
- Work with clients to troubleshoot issues onsite or remotely involving, cellphones (IOS or Android), Cisco phones, hardware issues, Admin issues or Workstation issues. Update consistently in a ticket system. Reimage computers. Assist in configuration and maintenance of servers. Work with Office 365 daily especially Outlook and One Drive. Solve hardware issues, and troubleshoot and repair. Comply with Chemical Plant regulations. We work designated projects configuring, installing, and replacing Cisco switches. Perform server drive replacements, firewall installs. Patch and replace fiber and Ethernet connections. Plan and implement projects that involve refreshing and create a new network infrastructure. Train new Technicians on scope and procedures. Learning and upholding new policy and procedure standards.
Geek Squad Agent
Best Buy
Lake Jackson, TX
08.2021 - 11.2022
- Troubleshoot computers phones and printers. We work with clients to improve their laptops and solve their problems. We check software and run hardware tests to diagnose computers. Perform hardware installations and hardware diagnostics reload or repair OS.
Patient Service Specialist I
University of Texas Medical Branch
Alvin, TX
02.2021 - 08.2021
- I verify insurance, pre register appointments, work with patients. Schedule appointments
Electronics Sales Associate
Walmart
Angleton, TX
01.2019 - 01.2021
- I work in a fast paced store. Helping customers find what they need. Work on registers. Along with selling, activating, and troubleshooting cellphones. Controlling and tracking our high ticket inventory. Repair, maintain, and troubleshoot computers.
Manager
Brewingz On the Fly
Angleton, TX
11.2017 - 04.2018
- I was a manager and cook. I worked with customers. Used microsoft excel, and counted drawers. Worked the fryers. Help with some inventory.
Chili's to-go specialist
Brinker International Inc - Chili's
Angleton, TX
03.2017 - 01.2018
- Make transactions, work as a team, and have a better experience of customer service.
Crew Member
Sonic Drive-In
Angleton, TX
02.2017 - 03.2017
- I had experience taking orders, and customer service.
Education
High School Diploma -
Angleton High School
Angleton, TX05-2017
Skills
- Installation and repair
- System troubleshooting
- Team Training
- Problem-solving
- Customer service
- Teamwork and collaboration
- Works Well Under Pressure
- Multitasking and organization
- Attention to detail
- Microsoft office support
- Network troubleshooting
- Voice network troubleshooting
- ServiceNow experience
- IT troubleshooting
- Risk assessment
- Project scheduling
- Mobile device support
- Hardware installation
- Technical support
- ITIL processes
- Hardware diagnostics
- IT asset management
- Team training and leadership
- Team training and development
- Software installation
- Client relations
Certification
- Adobe Certified Associate - Certified to edit videos using Adobe Premiere Pro
- Transportation Worker Identification Credential (TWIC) - May 2022 to May 2027
- Driver's License - August 2017 to July 2023
- TWIC Card
Additional Information
- Authorized to work in the US for any employer
- LinkedIn: https://www.linkedin.com/in/dylan-gonzalez-74100b204
- I always stay up to date on new evolutions in Technology.
- Work hardest to better delivery to help all users technical to no-technical
- Technology is my passion
- I have done a few wedding photography jobs in the past year and a half. I have used and been active in Adobe Premiere, Light room, and photoshop for about 4 years. Worked on many projects for high value sponsors making ads for my old high school.
- For photography jobs professional reference Kristen Lewis 979-864-0643
Timeline
Senior Deskside Technician
Stefanini IT Solution
03.2022 - Current
Geek Squad Agent
Best Buy
08.2021 - 11.2022
Patient Service Specialist I
University of Texas Medical Branch
02.2021 - 08.2021
Electronics Sales Associate
Walmart
01.2019 - 01.2021
Manager
Brewingz On the Fly
11.2017 - 04.2018
Chili's to-go specialist
Brinker International Inc - Chili's
03.2017 - 01.2018
Crew Member
Sonic Drive-In
02.2017 - 03.2017
High School Diploma -
Angleton High School