Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donald Burr

Hackettstown,NJ

Summary

Proven Automotive Service Advisor with a track record of elevating customer satisfaction at Schumacher Chevrolet Clifton/Denville through expert vehicle diagnostics and personalized service recommendations. Skilled in building relationships and adept in complaint handling, consistently enhancing customer loyalty and service quality. Mastered the art of communication, ensuring seamless interactions between customers and technicians.

Overview

11
11
years of professional experience

Work History

Automotive Service Advisor

Schumacher Chevrolet Clifton/Denville
11.2016 - 04.2024
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Wrote up night drops.

Automotive Service Advisor

Callaremi Buick, GMC
12.2012 - 02.2016
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.

Education

Associate of Arts - Automotive Mechanics

Lincoln Technical Institute
Union, NJ
05.1989

High School Diploma -

Cranford High School
Cranford, NJ
06.1983

Skills

  • Customer Relations
  • Customer Satisfaction
  • Building Relationships
  • Complaint Handling

Timeline

Automotive Service Advisor

Schumacher Chevrolet Clifton/Denville
11.2016 - 04.2024

Automotive Service Advisor

Callaremi Buick, GMC
12.2012 - 02.2016

Associate of Arts - Automotive Mechanics

Lincoln Technical Institute

High School Diploma -

Cranford High School

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Donald Burr