Donald Cabansag
Service Advisor
Seattle,United States
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Service Advisor
Mercedes Benz Of Bellevue
01.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Service Advisor
BMW Of Lynnwood
03.2023 - 11.2023
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Developed estimates by costing materials, supplies, and labor.
- Documented problems and corrective actions to maintain records.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Proficient with Reynolds and Reynolds Era Ignite
Owner/Operator
North Seattle Insurance Inc.
11.2018 - 01.2023
- Built, managed, and led a team of over 50 insurance sales agents, identified opportunities to improve performance, and provided training on cross-selling techniques, resulting in over $1.5 million in annual sales
- Maintained accurate, up to date files on 300 client's information, including exposure, risk and premiums
- Contact perspective clients about insurance products including property, casualty, and life insurance polices. Guide clients in selecting coverage to best meet their needs.
- Develop marketing and ongoing network relationships to consistently grow the book of the business
- Execute payroll
Lead Master Technician
BMW Seattle
01.2011 - 09.2018
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Delegated and dispatched workload to the team
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars
- Explained estimates and determined repair timelines to manage customer expectations.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Specialized in high voltage repairs and diagnosis on EV vehicles
- Proficient with CDK
Education
Associate of Science - Toyota T-ten Technical Education
Shoreline Community College
Shoreline, WA 09.1997 - 02.1999
Skills
Analytical
Communication
Sales
Customer Service
Problem Solving
Timeline
Service Advisor
Mercedes Benz Of Bellevue
01.2024 - Current
Service Advisor
BMW Of Lynnwood
03.2023 - 11.2023
Owner/Operator
North Seattle Insurance Inc.
11.2018 - 01.2023
Lead Master Technician
BMW Seattle
01.2011 - 09.2018
Associate of Science - Toyota T-ten Technical Education
Shoreline Community College
09.1997 - 02.1999
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