Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Schultz

Jacksonville,FL

Summary

Hardworking individual with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

17
17
years of professional experience

Work History

Service Advisor

Patriot Chevrolet
Warminster, PA
04.2022 - 09.2023
  • Identified problems and services by listening to customer description of symptoms; clarifying the description of problems.
  • Verified the warranty and service contract coverage by examining records and papers; explained provisions clearly.
  • Contacted the fleet management companies that require authorization to start work, or require estimates before authorizing repairs to vehicle.
  • Prepared Repair Orders by describing symptoms, problems, and causes discovered, as well as repairs and service required, obtained approval signatures, entered RO into service database system.
  • Assisted with scheduling work and issuing work to shop foreman.
  • Maintained customer rapport by explaining estimates and expected return of vehicle.
  • Obtained customers approval of estimates, obtained and provided contact telephone numbers, answered questions and concerns, arranged towing and temporary transportation.

Service Advisor

Reedman-Toll Subaru
Langhorne, PA
08.2021 - 04.2022
  • Performed active delivery with all customers, reviewed invoices with the customer.
  • Established high customer satisfaction/retention by providing honest, prompt, and straight forward customer service.
  • Scheduled and maintained an affluent clientele in a fast-paced, quickly changing environment.
  • Prioritized work-flow by consulting with colleagues and technicians, to meet deadlines and promised vehicle competition times.
  • Generated and closed repair orders, dispatched work and managed numerous shop technicians, closed and submitted warranty claims.
  • Conducted service follow up calls or emails, contacted customers when special order parts became available.
  • Answered technical questions via phone, email, or in person, recommended additional service or repairs.

Subsystem Mechanic

Inductotherm Corp
Rancocas, NJ
10.2019 - 06.2021
  • Read mechanical drawings, schematics and specifications to complete assemblies -Mechanical aptitude - able to use and operate power tools, i.e.: band saw, shear, hydraulic press, hydraulic bender, drill press, table disk sander, etc -Maintain a safe and clean workspace while efficiently completing each task in a timely manner
  • Used diagnostics and troubleshooting tools to identify failures and equipment issues.
  • Reviewed work orders and discussed with supervisors.

Kitchen Supervisor

Chili’s
Bensalem, PA
03.2018 - 10.2019
  • Supervision and management of line cooks and associated employees
  • Management and organization of bi-weekly company inventory
  • Management of business finances, including corporate documentation.

Construction Assistant

Brad’s Construction
06.2006 - 06.2017
  • Install Wiring and lighting
  • Worked closely with subcontractors to replace wiring in property rebuilds
  • Educated in proper construction safety and procedures

Education

Electrical -

Pennco Tech
08.2020

High School Diploma -

Sus-Q Charter Cyber School
01.2012

Skills

  • Quality-focused
  • Strong Communicator
  • Analytical
  • Problem-solving
  • Time Management
  • Customer Service Oriented
  • Dependable
  • Workflow Management
  • Customer Retention
  • Computer Skills
  • Attention to Detail

Timeline

Service Advisor

Patriot Chevrolet
04.2022 - 09.2023

Service Advisor

Reedman-Toll Subaru
08.2021 - 04.2022

Subsystem Mechanic

Inductotherm Corp
10.2019 - 06.2021

Kitchen Supervisor

Chili’s
03.2018 - 10.2019

Construction Assistant

Brad’s Construction
06.2006 - 06.2017

Electrical -

Pennco Tech

High School Diploma -

Sus-Q Charter Cyber School

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Courtney Schultz