Quentin Griffith
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Service Advisor
Sheehy Ford
Virginia
01.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Reviewed and interpreted service contracts, ensuring compliance with industry standards and company policies.
- Coordinated vehicle service appointments to optimize workflow and enhance customer satisfaction.
- Collaborated with technicians to prioritize repairs based on urgency and parts availability, improving turnaround times.
- Maintained accurate records of service transactions and technician work orders for audit purposes.
- Analyzed customer feedback to implement improvements in service delivery and operational processes.
- Fostered strong relationships with clients, leading to increased repeat business and referrals.
Automotive Technician/Automotive Service Writer
Valvoline
Virginia
11.2022 - 12.2024
- Provided customers with estimation of repair costs and reasonable timeline for completion of service.
- Assisted customers with service recommendations, enhancing overall satisfaction and retention.
- Collaborated with team members to streamline workflow processes, improving service turnaround times.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Participated in ongoing training programs to stay current on industry trends, improving knowledge of new vehicles and technology advancements.
- Completed customer orders and warranty services according to manufacturer specifications.
Administrative Assistant Intern
Michael And Son Services
Virginia
10.2021 - 10.2022
- Assisted in scheduling appointments and managing calendars for multiple team members.
- Maintained open communication channels with clients throughout project lifecycles to ensure transparency in work progressions.
- Developed customized maintenance plans that addressed the unique needs of each client''s facility.
- Supported project coordination efforts through effective communication with cross-functional teams.
- Established strong relationships with clients based on trustworthiness, professionalism, and exceptional service quality.
Hybrid Pharmacy Technician Assistant
Walmart
Virginia
05.2019 - 09.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems via video or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Participated in community health events, representing pharmacy and providing valuable health information.
- Contributed to team meetings, offering insights for optimizing workflow and patient service.
Education
Associate of Business Administration - Business Administration
Laurel Ridge
Warrenton, VA12-2024
Skills
- Adaptable
- Quality-focused
- Data Entry
- Multitasking and organization
- Document and records management
- Microsoft Outlook
- Customer Relationship Management (CRM)
- Appointment scheduling
- Administrative Support
- Team Development
Accomplishments
- Cleaned and reorganized client database of over 500 clients, increasing time efficiency by 20% for Pharmacy
- Streamlined procurement by creating automated approval workflows, reducing processing time by 65% and saving $55 annually for Michael & Son
- Improved first-time fix rate from 75% to 90% by capturing symptom details with guided questions, attaching photos and videos from technician inspections, and coordinating diagnostics with the shop foreman for Sheehy
Timeline
Service Advisor
Sheehy Ford
01.2025 - Current
Automotive Technician/Automotive Service Writer
Valvoline
11.2022 - 12.2024
Administrative Assistant Intern
Michael And Son Services
10.2021 - 10.2022
Hybrid Pharmacy Technician Assistant
Walmart
05.2019 - 09.2021
Associate of Business Administration - Business Administration
Laurel Ridge