Thomas Bellissimo
Manahawkin,NJ
Summary
Dedicated Service Advisor with 11 years of experience in enhancing customer satisfaction and retention. Known for effective communication and conflict resolution skills, ensuring timely service delivery and quality assurance.
Overview
11
11
years of professional experience
Work History
Service Advisor
Lester Glenn Hyundai
Toms River, New Jersey
03.2012 - 06.2023
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Explained service recommendations and pricing details to clients.
- Collaborated with technicians to convey customer concerns and service needs.
- Resolved customer complaints efficiently while maintaining professionalism.
- Conducted follow-ups to boost customer satisfaction and retention.
- Coordinated service department workflow for timely vehicle repairs.
- Reviewed completed service orders to ensure compliance with dealership standards.
Education
High School Diploma -
Ocean Township H.S.
Ocean Township, NJ06-1986
Brookdale Community College
Lincroft, NJSkills
- Appointment scheduling
- Customer relationship management
- Conflict resolution
- Effective communication
- Active listening
- Problem solving
- Quality assurance
- Team collaboration
- Feedback analysis
- Follow-up skills
- Professionalism and etiquette
- Telephone skills
- Strong interpersonal skills
- Emotional support
- Adaptable
Timeline
Service Advisor
Lester Glenn Hyundai
03.2012 - 06.2023
High School Diploma -
Ocean Township H.S.
Brookdale Community College