MICHELLE GORDON
Semmes,USA
Summary
Experienced Office Manager, Receptionist, Customer Service Representative, and Service Advisor. Enthusiastic team player that is responsive to the needs of the individual. Ambitious and hardworking. Thrives in a fast-paced environment. Highly diversified and handles multiple tasking with efficiency.
Overview
16
16
years of professional experience
Work History
Service Advisor
Caliber Collision
2953 Government Blvd, Mobile, AL 36606
07.2024 - Current
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Office Manager
Caliber Collision
1040 Schillinger Rd S, Mobile, AL
03.2015 - 07.2024
- Through example and oversight of front office team
- Work closely with General Manager to create a team environment producing high performance results
- Provide direct reports with clear expectations and the necessary tools, training and information to effectively perform their jobs
- Ensure file accuracy and regulatory compliance during repair and prior to vehicle delivery
- Provide accurate and timely payroll and HR-related administration and recordkeeping for all center associates
- Maintain Accounts Receivables, Accounts Payable accounts and Cash Handling procedures to company standards
- Other duties as assigned
- Responsible for ensuring a great Customer experience
- Responsible for a broad scope of accounting and HR-related administrative and management duties
Receptionist/Hairstylist
Supercuts
Mobile, AL
01.2014 - 01.2015
- Greet every customer immediately and check them in
- Answer phones clearly and confidently
- Assist customers with any questions they may have about purchasing products and suggest additional services
- Create a ticket for every customer
- Accept payments and was able to use the cash register
- Follow all sanitation procedures and requirements
- Keep desk area clean and organized when not servicing customers
- Keep up on laundry
- Keep up on having clean implements for stylists at all times
- Assist with product inventory, stocking shelves and dusting when needed
- Balance register at the beginning and end of each shift
- Received necessary training to move up to a stylist
Office Assistant/Receptionist
Financial Strategies, LLC
Mobile, AL
01.2009 - 01.2014
- Receiving visitors at the front desk by greeting, welcoming, directing and announcing them appropriately
- Answering, screening and forwarding incoming phone calls
- Receiving and sorting daily mail
- Ensure reception area is tidy and presentable, with all necessary stationery
- Provide basic and accurate information in-person and via phone/email
- Communicate with insurance companies
- Order front office supplies and keep inventory of stock
- Update calendars and schedule meetings
- Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing
Education
Cosmetology - Other
Blue Cliff Career College
Mobile, AL12.2013
General Studies -
University of South Alabama
Mobile, AL12.2007
High school or equivalent - General
Middleborough High School
Middleborough, MA12.2002
Skills
- Resourceful
- Quick learner
- Teamwork
- Dependable
- Dedicated
- Professionalism
- Responsible
- Conscientious
- Hard working
- Adaptable
- Multi-tasking
- Communication
- Customer service
- Helpfulness
- Office management
- Organization skills
Timeline
Service Advisor
Caliber Collision
07.2024 - Current
Office Manager
Caliber Collision
03.2015 - 07.2024
Receptionist/Hairstylist
Supercuts
01.2014 - 01.2015
Office Assistant/Receptionist
Financial Strategies, LLC
01.2009 - 01.2014
General Studies -
University of South Alabama
High school or equivalent - General
Middleborough High School
Cosmetology - Other
Blue Cliff Career College