CRISTIAN OSVALDO SANTOS RODRIGUEZ
Caguas
Summary
Experienced with guiding clients through complex decision-making processes and providing tailored support. Utilizes active listening and problem-solving to ensure informed choices and positive outcomes. Strong understanding of client needs and effective communication strategies.
Overview
5
5
years of professional experience
Work History
Service Advisor
Bella Group
07.2023 - Current
- Provide exceptional customer service in the automotive sector
- Manage warranties, insurance claims, billing, and administrative documentation
Facilitator
Proyecto P.E.C.E.S
01.2023 - 07.2023
- Conducted workshops on Intelligent Relationships for high school students
- Administered surveys and managed project-related administrative documentation
Student Aid
Gersh Academy
07.2021 - 01.2022
- Assisted children diagnosed with autism spectrum disorder in behavioral and educational areas
- Provided crisis assistance and monitored condition-related traits
Mental Health Technician
Panamericano Hospital
10.2019 - 07.2021
- Observed and monitored patients in a mental health setting
- Assisted in crisis intervention, personal hygiene, and meal support
Education
Master’s Degree - Psychological Counseling
Ana G. Méndez University
01.2022
Bachelor’s Degree - Psychology
Universidad del Turabo
01.2019
Technical Degree - Automotive Technology
Automeca Technical College
01.2016
Skills
- Effective communication
- Stress management techniques
- Strong organizational skills
- Leadership
- High sense of responsibility
- Creativity and innovation
- Resourceful
- Client assessment
- Mental health awareness
- Care coordination
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Service Advisor
Bella Group
07.2023 - Current
Facilitator
Proyecto P.E.C.E.S
01.2023 - 07.2023
Student Aid
Gersh Academy
07.2021 - 01.2022
Mental Health Technician
Panamericano Hospital
10.2019 - 07.2021
Bachelor’s Degree - Psychology
Universidad del Turabo
Technical Degree - Automotive Technology
Automeca Technical College
Master’s Degree - Psychological Counseling
Ana G. Méndez University
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